Yara Farhat

Aside from my technical and interpersonal skill, I am highly responsible. Hardworking and able to work affectively alone and believe in teamwork. I consider myself an energetic, proactive and motivated individual, with great knowledge of communication and customer service skills and a relentless focus on archiving tasks perfectly then achieving results. seeking a challenging role as Guest Relations Manager. Proven track record of leading successful teams and delivering exceptional customer experiences.

2019-2022

Public Relations Assistant Manager.

Papillon Hotels - Papillon Zeugma Relaxury - Antalya – Turkey

• Responsible of all relations between the administration and costumers
• Responsible of all the transactions between Turkey and the Arab and Francophone countries (travel agencies, suppliers, guests, celebrities).
• Responsible of organizing and reviving concerts, conferences and training courses.
• Preparation shift programs.
• manager on duty overseeing all hotel operations.
• Making sure that guests can find the right members of staff they need during their stay.
• Create and implement associate safety initiatives for all departments.
• Riche the biggest amount of daily comments and reviews on social platforms.
• Lead daily operational and safety-related meetings with department managers and supervisors.
• Handling complaints and trying to resolve concerns that guests raise with them.
• Mailing travel agencies, guests coming to the hotel and would like to be informed about some services or facilities.
• Preparing Reports to be discussed every day 

Bachelor Degree – Very Good

Economic Sciences and Business

Administration.

Lebanese University

2016-2019

Baccalaureate – Good

ES

Amhaz Institutions

2016

DELF B1 

French language

Lebanese University

2017

Certificates

Communication skills advanced

Lebanese University in cooperation with Center Mine

Jan 2022

Psychology

Lebanese University in cooperation with Center Mine

Jan 2022

E-Marketing and advertising

Lebanese University in cooperation with Center Mine

Feb 2022

How to Positively Manage Conflicts

Lebanese University in cooperation with Center Mine

Feb 2022