Eglė Vičiulytė

Experienced Customer Support Team Lead and operations professional with experience in e-commerce, sales, fintech and crypto transactions. Skilled in customer support, quality assurance, process improving, escalation managment, internal training, recruitment and team coordination. Looking for roles where I can apply my skills in support, operations, or team-focused positions.

Freelance Customer Support Operations & Sales Specialist (2025-08 – Present)

• Supported startups and e-commerce/fintech businesses by helping them optimize their customer support operations and workflows.
• Assisted with onboarding, documentation, escalation handling, and internal support processes
• Improved support quality and operational efficiency in fast-paced environments.
• Collaborated with cross-functional teams to optimize communication and issue resolution

Senior Customer Support Specialist/ Recruitment coordinator at Nuvei/Simplex (2021-01 – 2025-08)

• Managed complex B2B payment and crypto transaction support cases across multiple channels
• Improved internal support workflows and contributed to process optimization initiatives
• Created and maintained internal documentation and knowledge-sharing resources
• Led onboarding and training for new support specialists, ensuring smooth integration and process adherence
• Collaborated cross-functionally with compliance, risk, and technical teams to resolve escalated issues
• Contributed to quality assurance and operational consistency within the support team
• Coordinated CS recruitment and candidate evaluation processes

Bachelor's in Dance: Urban Practice – University of East London (2019)

High school national diploma – Klaipeda Aukuras gymnasium (2013)

Higher school national diploma – Klaipeda Aukuras gymnasium