Vlad

Junior Sales & Operations Specialist with hands-on experience in B2B sales, customer support, language interpretation and administrative operations within an international environment. Worked on an American project providing real-time support and interpretation for English and Russian/Ukraine-speaking clients. Strong communication skills, fluent in English and three additional languages, with a results-driven mindset and adaptability to new processes and tools.

Customer Operations Expert (American Project) - Teleperformance - Vilnius, Lithuania

(2025-12 - 2026-05)

• Provided real-time interpretation and customer support for English and Russian/Ukraine-speaking clients
• Managed high-volume calls according to American project protocols
• Maintained confidentiality and data protection standards

Sales & Business administration - Turbocentras - Vilnius, Lithuania

(2024-01 - 2025-12)

• Conducted cold calls and email outreach to B2B clients across European markets
• Supported sales pipeline activities, including lead qualification and follow-ups
• Assisted in goods distribution and coordination across multiple regions
• Provided customer support via email and phone, resolving inquiries efficiently
• Contributed to market research and basic data collection to support business decisions
• Assisted with administrative tasks, documentation, and internal coordination
• Managed the company website: uploading products, maintaining product listings, and ensuring accurate inventory

Bachelor's Degree - Business Management & Startup Building - Mykolas Romeris University (MRU) (2024-01 - 2026-12)