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Main responsibilities include: · Handle requests by phone or email and log them in the ticket management tool · Diagnose incidents, resolve them directly, or assign them to internal teams · Follow up on the processing of requests or incidents assigned to internal teams · Collaborate on the implement

Galaxi Consulting Group

*Main responsibilities include:** · Handle requests by phone or email and log them in the ticket management tool · Diagnose incidents, resolve them directly, or assign them to internal teams · Follow up on the processing of requests or incidents assigned to internal teams · Collaborate on the implem