Alice Rosier Gordon

With background in customer relations, membership management, and project coordination, I have developed expertise in optimizing engagement and delivering excellent service.

I hold a Master’s in International Hospitality & Tourism and a Bachelor’s in Trilingual Interpretation & Tourism Management, which have helped me to adapt to international settings and build meaningful relationships with people from different cultures.

Over the years, I have worked in customer experience and membership services, managing over 6,000 members and leading initiatives to increase retention and engagement. My role involved CRM management, data optimization, lead conversion, and cross-department collaboration. I also played a key part in the success of large-scale events, including conferences with 25,000+ participants, ensuring smooth planning and execution.

My fluency in French, Spanish, and English allows me to engage with a diverse global audience effectively.

I am looking to develop my skills in strategy and digital tools to help businesses grow and improve customer experience.