Dessi Angelova

Experienced Sales and Administrative Officer with over 10 years of expertise in customer service, administrative support, and sales operations. Tech-savvy and adaptable, with a strong ability to work in fast-paced, multi-cultural environments. Exceptional problem-solving, organisational, and communication skills, committed to delivering high-quality support to teams and management.

CSR - Ingenia Polymers SA

(2025-01)

• Managed customer relationships across European Markets from order placement through successful delivery
• Maintained customer master data and ensured data accuracy
• Organised and coordinated international trade shows exhibitions: K-show Düsseldorf, PRSE Amsterdam, Plastpol Kielce, Interplas UK
• Supported SAP implementation and process improvement initiative, collaborating with cross-functional teams from Supply chain, Production, IT, through Finance and board management

CSR - Sanko Europe S.A. - Wasserbillig, Luxembourg

(2023-01 - 2024-12)

• Handled UK Market and the central/Eastern European Agents, working with SAP and BOPP
• Managed the entire sales cycle from RFQ to delivery and aftersales support
• Lead correspondence and conducted price negotiations

HR Back Office Support - Amazon ERC - Remote - Remote

(2021-01 - 2023-12)

• Provided HR support for the DACH region via WorkEvents, MTZ, ADP, PeopleSoft, Salesforce, etc.
• Worked with the ticketing system SIM
• Handled employee absences, payroll queries, training, transport and brokerage-related support

Technical Senior Advisor - Apple Care - Remote - Remote

(2018-01 - 2021-12)

• Delivered Phone Support for DACH customers across Apple devices (iOS, MacOS, WatchOS)
• Collaborated with Apple Software Engineers to ensure customer satisfaction and resolution of technical issues

Office Manager - GIG Performance - Marburg, Germany

(2016-01 - 2017-12)

• Supported the site manager with HR activities, including onboarding and offboarding, training coordination, and scheduling
• Maintained phone and email correspondence, organized meetings, and kept employee presence records
• Certified First Aid (Johanniter)

Area Sales Manager - SPARKY AD - Ruse, Bulgaria

(2010-01 - 2014-12)

Manufacturing Company producing welded parts for cranes and lifting equipment, Java Technoclass ERP system.

• Identified and maximized sales opportunities and increased customer retention rates
• Worked to support sales teams and rise against competition
• Worked well with colleagues to ensure optimal productivity
• Communicated the progress of quarterly initiatives to internal and external stakeholders
• Effectively built and maintained long-lasting client relationships

Housekeeping Assistant Manager - CDC Hospitality - London, UK

(2014-01 - 2016-12)

Premier Inn Hotels, London, worked with Opera Hotel Software

• Oversaw the procurement and maintenance of an adequate inventory of cleaning supplies to ensure seamless housekeeping operations
• Managed budgets for housekeeping operations, ensuring cost-effective resource allocation and expenditure control
• Directed recruitment processes, conducted training sessions, and provided ongoing mentorship for new housekeeping staff to maintain high performance standards
• Addressed and resolved customer complaints or issues promptly to uphold guest satisfaction and service excellence
• Ensured compliance with cleanliness, safety, and hotel policies through regular inspections and adherence to operational audit protocols

Freelance Interpreter (English-Bulgarian) - Language Line - London, United Kingdom

(2009-01 - 2022-12)

• Face-to-face and phone interpretation services - medical and social services translation

Receptionist - Crystal Hotel - Ruse, Bulgaria

(2006-01 - 2009-12)

• Welcomed guests ensuring a professional and friendly atmosphere at the reception area
• Managed telephone and email communication systems, alongside accurate procurement and inventory management of office supplies

Bachelor of Arts - Business Studies with German - The Open University, London, UK (2009-01 - 2017-12)

Certificate in Business Studies - Business Studies - The Open University, London, UK (2009-01 - 2012-12)

E-commerce Certificate - E-commerce - Matev Stroi, Kazanlak, Bulgaria (2009-01 - 2012-12)

Secondary School Diploma - English language (2012-01 - 2014-12)

Secondary School Diploma - English language - English Language High School Geo Milev, Ruse, Bulgaria (1999-01 - 2004-12)