Alaa Alseed Ahmad

IT & ERP Specialist with hands-on experience in technical support, enterprise systems, and Oracle Fusion Cloud ERP (Supply Chain). Proven ability to troubleshoot complex technical issues, support business-critical systems, and enhance operational efficiency. Adaptable and solution-oriented with experience across multiple industries and international environments.

Technical Support & ERP Specialist at Across the World (2023-12 – Present)

• Provide end-to-end technical support for hardware, software, and network-related issues
• Support and maintain Oracle Fusion Cloud ERP (Supply Chain modules)
• Diagnose and resolve system issues to reduce downtime
• Train and support end-users on ERP system usage
• Monitor system performance and ensure operational continuity

Graphic Designer & Technical Support at Hassan Hosni Advertising (2023-01 – 2023-07)

• Designed logos and complete brand identities for clients
• Developed creative concepts aligned with business needs
• Provided internal technical support and system maintenance

Digital Marketing & Technical Support at Remal HR (2022-02 – 2022-12)

• Managed digital marketing campaigns and social media platforms
• Improved online engagement and visibility
• Provided internal technical support and troubleshooting

IT Development & Technical Support Manager at Raneen Airlines (2017-08 – 2018-08)

• Led IT support operations and managed technical infrastructure
• Supervised system maintenance and issue resolution
• Improved system performance and operational efficiency

Bachelor's Degree in Information Technology – University of Damascus (2018)