Attia Charaf

Results-driven Insurance Branch Manager with 2 years of experience in day-to-day branch operations, team coordination, and service quality improvement. Skilled in administrative and organizational management, activity planning and monitoring, and effective resolution of customer claims. Recognized for strong leadership, sound decision-making under pressure, and a consistent commitment to enhancing the customer experience.

Branch Manager at Insurance Sector (Present)

• Planned, organized, and supervised the branch's daily operations to ensure smooth and efficient functioning.
• Managed priorities and ensured strict adherence to deadlines across multiple simultaneous tasks.
• Supervised, mentored, and motivated the branch team to maintain a high level of performance and engagement.
• Coordinated cross-functional activities and oversaw staff to ensure consistent service delivery.
• Made strategic operational decisions to optimize branch performance and resource allocation.
• Processed and resolved customer complaints and claims files promptly and professionally.
• Implemented initiatives to continuously improve customer experience and satisfaction.

Bachelor's Degree in Communication (2017-01 – 2020-12)

High School Diploma in Baccalaureate (2016-12)