Abdel Mrabet

Operations and support of applications built on microservices architecture in a DevOps production environment Operational supervision of applications deployed on OpenShift / Kubernetes Real-time monitoring of availability, performance, and service stability

IT Operations & Production Engineer - Connexia Tech (Bell Canada)

(2023-03 - 2025-11)

• Operations and support of applications built on microservices architecture in a DevOps production environment
• Operational supervision of applications deployed on OpenShift / Kubernetes
• Real-time monitoring of availability, performance, and service stability
• Analysis of application and system logs on Linux for incident identification and resolution
• Production incident management (L2/L3) and follow-up until service restoration
• Use of monitoring and observability tools (metrics, logs, alerts)
• Proactive anomaly detection and incident anticipation
• Participation in production deployments: monitoring and post-deployment validation
• Communication and escalation to DevOps / Development teams as needed
• On-call duty and support in a 24/7 environment

IT Administrator - EMDEP Test Bord (Automotive Industries)

(2020-10 - 2023-02)

• Proactive monitoring of IT systems and preventive maintenance
• Virtualization (VMware) & MS Active Directory administration
• User helpdesk support and ticket management via Jira
• NetApp storage management
• Business application updates and XML file handling
• Local firewall management: internet access control, log analysis
• IT asset management
• Zabbix monitoring tool operation
• Configuration and management of Cisco, HP, and Aruba switches
• SD-WAN solution management: WAN/LAN traffic, latency, log analysis
• Data extraction and analysis via SQL

IT Support Engineer (Internship) - SEWS MFZ – Automotive Industries - Kenitra

(2019-10 - 2020-03)

• Active Directory administration: accounts, groups, permissions, GPO
• DNS, DHCP, and print service management
• Workstation installation and configuration for production and office use
• VoIP setup and Mitel IP phone configuration
• Configuration of time clocks, scanners, and printers (Datamax, Citizen)
• Network monitoring via NAGIOS (servers, storage)
• HP and Cisco switch configuration
• IT asset management (DAMEWARE, Windows 10 migration via WDS/MDT)
• Helpdesk support for internal users and external visitors in French & English

Technical Support Agent – Level 1 & 2 - WEBHELP Call Center (NUMERICABLE, BOUYGUES TELECOM, SFR)

(2007-04 - 2019-01)

• Technical support for ADSL/fiber optic (VoIP, IPTV), email, and business applications
• Customer communication in French and English
• Team leadership of technicians

IT Technician - POWER POINT COM & PC TECK

(2005-04 - 2006-10)

• IT asset management, computer maintenance and repair
• LAN network installation and setup
• Level 1 & 2 helpdesk support

Engineering Degree - Telecom Systems & Networks - HIGH-TECH School (2009 - 2012)

Specialized Technician Diploma - IT Management - PIGIER School (2002 - 2004)

Baccalaureate - Experimental Sciences (2001 - 2002)