Ac-Hd

Customer Support Specialist with experience delivering high-quality customer service in fast-paced remote and contact center environments. Skilled in phone, email, and live chat support, troubleshooting customer issues, and providing efficient, customer-focused solutions. Experienced with Salesforce, CRM, and ticketing systems, with strong communication, problem-solving, and multitasking abilities.

Adaptable, detail-oriented, and committed to delivering exceptional customer experiences while consistently meeting performance and quality standards.

E-Commerce Customer Support Specialist at Teleperformance - Home Depot Canada (2023-12 – Present)

• Assisted customers with online orders, deliveries, returns, refunds, and payment inquiries.
• Resolved order and shipping issues by coordinating with internal teams.
• Delivered customer support via phone and email while maintaining high service standards.
• Consistently met quality, productivity, and customer satisfaction targets.
• De-escalated complex tickets in French and English using Salesforce.

Bachelor in English Studies – Mohammed V University, Rabat

High School Diploma in Option Français (2020-10 – 2023-06)