Adil Ben

Motivated and detail-oriented Front Desk Receptionist with strong experience in hospitality and customer service. Skilled in delivering high-quality guest experiences, managing front office operations, and handling reservations efficiently. Known for professionalism, adaptability, and excellent communication skills in multicultural environments.

Receptionist at Hotel Agyad, Agadir (2023-01 – Present)

• Delivered professional and friendly guest service, ensuring smooth check-in and check-out processes
• Managed reservations, phone calls, and email inquiries efficiently
• Coordinated with housekeeping and other departments to meet guest needs
• Handled customer complaints and resolved issues promptly
• Maintained daily reports and ensured high customer satisfaction.

Customer Service Assistant at Laarchi Car Rental Services (2022-01 – 2023-12)

• MANAGED CAR RENTAL BOOKINGS AND CONTRACTS.
• EXPLAINED RENTAL POLICIES AND HANDLED PAYMENTS.
• RESOLVED CUSTOMER CONCERNS PROMPTLY AND PROFESSIONALLY.

Travel Consultant at Amical Tours Travel Agency (2021-01 – 2022-12)

• Planned and booked travel itineraries for clients.
• Provided information on destinations, accommodations, and packages.
• Supported marketing tasks and customer follow-up

DIPLOMA in TOURISM MANAGEMENT – SPECIALIZED INSTITUTE OF HOTEL TECHNOLOGY & TOURISM FOUNTY, AGADIR (2019-01 – 2021-12)

BACCALAUREATE in HUMAN SCIENCES – ALMAARIFA HIGH SCHOOL, AIT MELLOUL (2017-01 – 2018-12)