Mouhcine Oussebbane

Luxury Hospitality Professional with 5+ years of experience in high-volume resorts. OPERA-proficient and multilingual, focused on delivering elite guest experiences and efficient front-office operations.

Front Desk Receptionist at Sofitel Agadir Thalassa Sea & Spa (2025-03 – 2026-04)

• Provide high-standard front desk services in a luxury hotel environment
• Manage guest check-in/check-out, reservations, and billing
• Handle guest inquiries and resolve issues efficiently to ensure satisfaction

Front Desk Receptionist at Atlas Amadil Beach Aqua (2024-09 – 2025-03)

• Managed bookings, cancellations, and guest requests
• Promoted hotel services through upselling
• Maintained accurate guest records

Front Desk Receptionist at Iberostar Founty Beach (2023-11 – 2024-08)

• Performed full front desk duties including payments and room assignments
• Coordinated daily operations with housekeeping
• Ensured consistent guest satisfaction

Housekeeping Coordinator at Fairmont Taghazout Bay (2022-09 – 2023-02)

• Coordinated housekeeping teams and room readiness
• Used OPERA PMS to manage room status
• Ensured quality control and operational efficiency

Royal Service Agent at Fairmont Taghazout Bay (2022-03 – 2022-09)

• Served as the central communication hub for the luxury resort
• Maintained high data integrity within the Opera PMS by logging guest preferences and feedback
• Managed specialized VIP and guest services

Front Desk Receptionist at Hotel Senator Agadir (2020-06 – 2021-12)

• Coordinated housekeeping teams and room readiness
• Used OPERA PMS to manage room status
• Ensured quality control and operational efficiency

Specialized Technician Diploma in Hospitality & Front Office Management – Institut Spécialisé de Technologie en Hôtellerie et de Tourisme Founty (2018-10 – 2020-10)