Ashraf Dubai

Result-driven and highly skilled Hospitality Professional with over 8 years of extensive experience within premium restaurants, hotels, and high-volume nightlife environments. Proven track record of delivering exceptional customer service, optimizing daily operations, and leading service teams under pressure. Expert in VIP guest relations, inventory management, and driving team adherence to strict hygiene and luxury service standards

Captain Order at George Hotel Baniyas (2023 – Present)

• Lead and supervise floor staff to ensure seamless, high-standard service in a fast-paced environment
• Oversee daily opening and closing duties, managing cash settlement, and securing venue security protocols
• Coordinate effectively between the kitchen and floor teams to boost order accuracy and reduce wait times
• Monitor inventory levels, handle stock requests, and minimize waste to optimize beverage costs

Captain Order at Carlton Palace Hotel Deira Dubai (Nightclub) (2021 – 2023)

• Acted as a key liaison between the kitchen, bar, and service areas to maximize operational efficiency
• Welcomed and managed high-profile VIP guests, ensuring personalized service and memorable experiences
• Guided, mentored, and monitored the performance of junior waiters to maintain strict brand standards
• Handled guest complaints promptly and professionally, converting negative situations into positive customer loyalty
• Maintained deep, up-to-date knowledge of premium beverage and cocktail menus to drive upselling and revenue

Bar and Restaurant Waiter at Volubilis Inn Moulay Idriss Zerhoun Hotel (2018 – 2020)

• Multitasked efficiently to deliver top-tier food and beverage service during peak operating hours
• Maintained immaculate cleanliness and organization of assigned service stations and dining areas
• Strictly enforced legal age verification requirements for alcoholic beverage consumption
• Supported bartenders with prep work and order delivery, ensuring a smooth flow of service

Bar and Restaurant Waiter at Transatlantic Hotel (2016 – 2018)

• Welcomed guests warmly upon arrival, escorting them to tables and presenting customized menus
• Explained daily specials, ingredients, and potential allergens clearly to ensure guest satisfaction
• Assisted with bar area setup, routine inventory counts, and glass/surface sanitization

Restaurant Waiter / Room Service Agent at Ibis Meknes Hotel (2014 – 2016)

• Provided friendly, proactive service to hotel guests across both the main restaurant and room service
• Upsold menu items and beverages by anticipating customer preferences and suggesting pairings
• Accurately processed bills, verified invoices, and handled multiple payment methods efficiently

Technical Diploma in Hospitality & Service – Office of Vocational Training and Employment Promotion (OFPPT)