Ayat Ama

Customer Support Agent at Skyline Rentals LLC (2025-06 – Present)

Manage remote customer check-ins and check-outs via Booking and Airbnb, provide timely support through chat, email, and phone, resolve issues, answer inquiries, and ensure a positive guest experience.

Call Quality Analyst at H-IN-Q (2022-01 – 2022-10)

Monitored and evaluated customer service calls to ensure quality standards, provided feedback for performance improvement, and helped maintain consistency in customer experience and communication.

Client Service Agent at Cashplus (2021-05 – 2021-12)

Processed financial transactions, provided front-desk customer support, and managed client inquiries, account updates, and payment services. Assisted with administrative tasks and basic data entry.

Administrative & Sales Assistant at Archi Rona (2021-02 – 2021-05)

• Handled administrative tasks, including document management and scheduling.
• Welcomed and assisted clients in the showroom, and contributed to basic design work by preparing presentation boards. (planche)

Accounting Assistant at BBM Design (2020-01 – 2020-02)

Assisted in calculating employee salaries, managing client invoices, and supporting cash register operations. Helped track sales, update inventory records, and provide customer support for furniture and decor items.

Accounting Assistant at Provincial Treasury of Tétouan (2020-03 – 2020-03)

• Handled check cashing, payments, and transfers
• Assisted with preparing monthly bank statements

Bachelor's Degree in English Language and Literature – Abdelmalek Essaâdi University (2016 – 2020)

Diploma in Finance and Accounting (Specialized Technician) – OFPPT Route Sebta Tétouan (2018 – 2020)

Training in Office Computing and ICT – Technical School of Information and Technology (2016 – 2017)