Hamza Chafiq

Experienced and results-oriented Manager with over 13 years of professional experience in Dubai across luxury retail, sales, and customer relations. Proven ability to lead teams, drive business growth, and deliver exceptional customer experiences in high-end and fast-paced environments. Skilled in team management, sales strategy, client relationship building, staff training, and operational excellence.

Strong leadership, communication, and problem-solving abilities with a track record of achieving sales targets and improving business performance. Professional, adaptable, and passionate about developing teams while maintaining the highest standards of service and brand representation.

Patients Relation Coordinator - Resonance Diagnostic Imaging Center - Dubai, UAE

(2022-03 - 2025-12)

• Providing full information about the doctors dedicated to, history, technical, services, products and/or prices and offers.
• Implement effective sales plans by submitting weekly, monthly, and quarterly reports.
• Communicates daily scheduling changes, charting, and documentation needs to the appropriate providers
• Meet all KPI and Activity requirements as outlined by management.
• Responsible for ongoing communication between clinic and patients during supportive care program
• Responsible for contacting dedicated doctor, for the promotions and new services
• Supporting the marketing team and building a before and after profile with patients
• Guaranteeing appointment booking
• Increased Patients flow by 150%
• Performs other related tasks and duties as assigned

Operation coach - Sacoor Brothers - Dubai Mall, Dubai, UAE

(2016-07 - 2020-03)

• Supervise and support daily store operations to ensure efficiency
• Coach and motivate team members to achieve sales and service goals
• Train staff on customer service standards, product knowledge, and company procedures
• Monitor employee performance and provide continuous feedback
• Ensure excellent customer experience and luxury service standards
• Support store management in achieving KPIs and sales targets
• Assist in inventory management, stock organization, and replenishment
• Ensure visual merchandising standards are maintained according to brand guidelines
• Handle operational issues and resolve customer concerns professionally
• Coordinate daily tasks and workflow between departments
• Support onboarding and development of new employees

Senior Client Advisor - French Department Stores LLC - Dubai Mall, Dubai, UAE

(2014-06 - 2016-04)

• Promotes/sells/secures orders from existing and prospective customers through a relationship-based approach.
• Demonstrates products and services to existing/potential customers and assists them in selecting those best suited to their needs.
• Escort customers to the correct aisles.
• Demonstrate the working of a product when the customer asks.
• Assist customers by taking down products that may not be easy to reach.
• Manage product returns and exchanges.
• Ensure that all purchased items are delivered to the customers in a prompt manner.
• Using market and customer information to assist in the development of brand plans.

Store manager - Al Shamsi Holdings (French Brand) - Dubai Mall, Dubai, UAE

(2012-03 - 2014-03)

• Manage daily store operations and ensure smooth workflow
• Lead, motivate, and supervise the sales team
• Achieve monthly and yearly sales targets
• Deliver excellent customer service and maintain brand standards
• Monitor staff performance and provide coaching/training
• Handle customer complaints professionally and efficiently
• Manage inventory, stock replenishment, and stock control
• Ensure visual merchandising follows company guidelines
• Prepare daily, weekly, and monthly sales reports
• Monitor KPIs and implement strategies to improve store performance
• Organize staff schedules and attendance
• Maintain store cleanliness, organization, and safety standards
• Support recruitment and onboarding of new employees
• Ensure compliance with company policies and procedures
• Build strong relationships with customers to increase loyalty and sales

Diploma - Sales & Marketing - Institute IPSIA Training Center

Bachelor - Arts - University of Annabih