Ayman Zag

A results-oriented professional with a solid technical background in Network Computing (Bac+2) and extensive experience in high-pressure operational environments at Tangier Airport. I possess strong technical skills in network configuration, system administration, and troubleshooting, combined with exceptional soft skills in communication and customer service. Currently, I am seeking a paid internship in IT Networking to leverage my technical knowledge and contribute to the efficiency of a professional IT infrastructure while continuing to advance my English proficiency.

Passenger flow and orientation agent at City One Maroc (Present)

• I manage passenger crowds to ensure a smooth flow through the airport.
• I provide directions and assistance to passengers regarding their flights and airport facilities.
• I monitor and organize queues at check-in counters and security checkpoints.
• I support smooth airport operations under time pressure.

Ground Services Agent at Swissport International (2024 – Present)

• Loading and unloading aircraft baggage safely and efficiently.
• Assisting in aircraft ground handling operations.
• Following strict safety and security procedures.
• Working effectively within a team to ensure on-time departures.
• Supporting smooth airport operations under time pressure.

Diploma in Network Computing (Bac+2) in Network Computing – OFPPT (2022)

Baccalaureate in Sciences in Physics – Ibn Khaldoun High School (2019)