Hajar Anasrah

Trust & Safety professional with over four years of experience at ByteDance, specializing in content moderation, policy enforcement, quality assurance, and team leadership. Experienced in supporting a team of 15+ content moderators as a Point of Contact (POC), leading operations in the Team Leader's absence, and coaching team members to improve quality and performance. Currently pursuing an MBA at Coventry University to strengthen my leadership, strategic management, and business operations expertise

Content Integrity Specialist at ByteDance (2022-05 – 2026-07)

• Reviewed and moderated high volumes of user-generated content to ensure compliance with community guidelines and platform policies.
• Protected platform integrity by identifying and removing content that violated safety and compliance standards.
• Consistently maintained high accuracy, productivity, and quality performance in a fast-paced operational environment.
• Served as the primary Point of Contact (POC) for a team of 15+ content moderators, providing daily operational support, answering policy-related questions, and acting as the liaison between management and the team.
• Led the team in the absence of the Team Leader (Acting Team Leader), coordinating daily operations, monitoring team performance, assigning priorities, and ensuring business objectives and service levels were achieved.
• Represented the team during operational discussions and escalated critical issues when necessary.
• Performed Quality Assurance (QA) responsibilities by reviewing moderators' decisions, analyzing quality trends, identifying knowledge gaps, and providing coaching and constructive feedback to improve team performance.
• Mentored new and existing team members, sharing best practices and helping them improve their quality and productivity.
• Collaborated with leadership to drive operational excellence, continuous improvement, and a high-performance culture.
• Contributed to maintaining a safe digital environment while protecting the reputation of a global technology platform.

Master of Business Administration in MBA – Coventry University (2027)

Bachelor of Arts in English Linguistics – Ibn Tofail University (2015 – 2017)