Ossama Ait Daoud

A pragmatic content specialist, consistently demonstrating adaptability and reliability in tackling new challenges. I’m results-driven and detail oriented with 5 years of experience in a high-volume and KPI-driven environment at ByteDance, maintaining strict quality standards and cross-functional collaboration, in addition to some data management experience. An active listener passionate about new experiences and eager to learn, seeking to pivot my career into a role that I can thrive and grow into.

Community Content Specialist at ByteDance/TikTok (2021-03 – 2026-04)

• Daily collaboration with cross-functional teams (QAs, Advisors…) to solve problems, share best practices, and maintain strict quality and SLA targets.
• Categorized and took action on policy-violating content and sensitive data under strict guidelines, maintaining high caution and decision accuracy.
• Utilized performance metrics and quality reports to identify areas of improvement and policy loopholes, supporting quality improvement across teams.
• Used available operational trackers and databases with high accuracy metrics, ensuring system optimization, data tagging, and accurate categorization.
• Managed high volume and complex workflows, prioritizing high-value tasks in a fast-paced working environment.
• Applied strong analytical and cultural awareness skills to review sensitive content across diverse markets, ensuringbalanced decisions and consistent policy enforcement.
• Demonstrated strong attention to detail, problem-solving, and time-management skills while handling multiple tasksunder strict deadlines and performance targets.

Bachelor's Degree in English Literature – HASSAN II University

High School Diploma in Experimental Sciences – LAMSALLA High School