Imane Naji

I am a versatile professional, specialized in MCO and Siebel development. With solid experience in maintenance operations management and Siebel solution customization, I am also a leader capable of coordinating teams and guiding them toward achieving objectives.

CRM Consultant/MCO Lead - Capgemini - Casablanca

(2019-09)

Permanent contract - Client: Electricité De France (EDF) and Bouygues Telecom

Siebel CRM Consultant - Capgemini - Client: Electricité De France (EDF) - Casablanca

(2019-09 - 2023-03)

• Conducting impact studies and estimating new specifications
• Participation in macro-estimation and detailed design workshops
• Development of Siebel enhancements for client EDF (Web Services, Workflows, Administration, Configurators…)
• Writing integration test scenarios
• Creation, installation and delivery of packages across different environments
• Participation in agile ceremonies (Daily stand-ups, Sprint reviews, Retrospectives…)
• Creation of PL/SQL functions, procedures and packages
• Creation of SQL queries and views
• Query optimization and index creation

MCO Lead - Capgemini - Client: bouygues telecom - Casablanca

(2023-03)

• Issue qualification: Examining reported problems to determine their severity and impact on operations.
• Analysis and root cause identification
• Ticket assignment
• Progress monitoring: Continuously tracking the progress of maintenance work to ensure deadlines are met and issues are resolved in a timely manner.
• Scope presentation with a 360 view (Confluence dashboard)
• Post-delivery anomaly tracking for validation
• Anomaly correction
• Working on workaround solutions
• Working on data recovery

State Engineer - Computer Science - ENSA - KHOURIBGA (2013-09 - 2019-06)