Khadija Souni

Motivated and customer-focused professional with solid experience as a customer advisor. Skilled in understanding client needs, providing personalized solutions, and ensuring high customer satisfaction. Strong communication and problem-solving abilities, with a proven track record of building lasting client relationships and contributing to business growth.

Customer Service Representative at Concentrix (2024 – Present)

2024 Projects: Expedia & Europcar

• Supported international clients via phone and email.
• Assisted with booking, modification, and travel-related issues for Expedia customers.
• Provided car rental support, policy explanations, and technical help for Europcar users.
• Handled complex customer cases and ensured satisfaction with fast resolution.
• Worked in a multilingual, high-volume support environment.

Receptionist at Riad (2023)

• Welcomed guests, handled check-in/check-out procedures, and managed reservations.
• Provided tourists with information and assistance during their stay.
• Handled emails, calls, and maintained smooth daily operations.
• Delivered excellent service and received positive feedback from guests.

Receptionist at Restaurant-Coffee (2022)

Full-Time

• Greeted customers, managed reservations, and ensured a pleasant dining experience.
• Improved multitasking and customer handling under pressure.

Assistant / Brand Manager at L'BLASSA Coworking Space (2021)

Full Time

• Managed social media and tasks for Nasire's brand (Morocco & Switzerland).
• Organized schedules, meetings, and ensured team coordination.

Teacher at Public/Private Schools

Full-Time

• Supported students' learning and development in a structured environment.

Intern at Educational Camps

Volunteer

• Managed daily programs, educational activities, and led recreational sessions for children.

Training at Red Rock International

• Gained experience in leadership, communication, and project management.
• Participated in real-life simulations and teamwork development workshops.

Bachelor's Degree in Human Science

Sociology Studies

Nursing Studies