Ouijdan Layachi

Customer-focused and results-driven professional with experience in customer service and retention. Strong communication, problem-solving, and relationship-building skills, with the ability to deliver exceptional customer experiences in fast-paced environments. Adaptable, proactive, and committed to achieving performance goals while contributing to team success.

Loyalty & Retention Agent at CNEXIA – Bell Canada (2025-06 – Present)

• Handled inbound calls from customers requesting to cancel, downgrade, or modify their Bell Canada services.
• Built rapport with customers by actively listening, identifying concerns, and understanding the reasons behind cancellation requests
• Delivered a professional, customer-focused experience while maintaining high standards of service quality in a fast-paced call center environment.

Operator at Human Link (2022-12 – 2024-12)

• Scanned and digitized paper documents for integration into electronic databases.
• Organized and archived physical and digital records to ensure secure storage and easy retrieval.
• Maintained accurate document classification and filing systems to support efficient record management.

Bilingual Customer Service Representative at Dalila Marketing Call Centre (2021-09 – 2022-04)

• Visited corporate client offices to offer latest products
• Built relationships with clients to maintain sales goals and create new opportunities

Pricing & Data Entry Intern at Carrefour Market (2017-02 – 2017-05)

• Verified and updated product price labels to ensure pricing accuracy.
• Monitored inventory shortages and reported restocking requirements.
• Performed data entry and organized store documentation to support daily administrative operations.

Bachelor's Degree in English Studies – Faculty of Letters and Human Sciences, Kenitra, Morocco (2018 – 2022)

Specialized Technician Diploma in Business and Commerce – Multidisciplinary Social Center, Tiflet, Morocco (2016 – 2018)

Baccalaureate in Literature and Human Sciences – Abdelkrim Al Khattabi High School, Tiflet, Morocco (2015 – 2016)