Riahi Malak

Experienced Guest Experience Expert with a focus on luxury hospitality and safety. Trained in First Aid and CPR, I combine a deep understanding of Moroccan hospitality traditions with the professional standards required by international organizations. I am passionate about cultural representation and excellence in service.

Training at Hospital Moulay Abde Allah (2024-01 – 2025-12)

Completed hospital training focused on First Aid and basic medical care, including CPR, allergic reactions, wound care, and fracture management, gaining hands-on experience in emergency response and patient assistance

• First Aid training
• CPR certification
• Allergic reactions management
• Wound care
• Fracture management
• Emergency response
• Patient assistance

Hotel Fairmont receptionist at Hotel Fairmont (2023-01 – 2024-12)

Experience in handling customer inquiries and problem solving in french English and arabic, managing guest inquiries and complaints maintaining professionalism under pressure ensure customer satisfaction

• Customer inquiries handling
• Problem solving in French, English, and Arabic
• Guest inquiries management
• Complaints handling
• Professionalism under pressure
• Customer satisfaction

Training at Challlah Hotel (2024-01 – 2025-12)

Completed a 3-month intensive training with challah hotel, focusing on customer service in multicultural environment

• Customer service training
• Multicultural environment experience
• 3-month intensive program

1 year of English of studies in English Studies – University Mohemed 5 Rabat (2025-01 – 2026-12)

Diploma of hospitality in Hospitality – Cfpnc school (2023-01 – 2024-12)

Bacalaureat in Science – School Safwaa (2023-01 – 2024-12)