Walid El allam

Dynamic and results-driven hospitality professional with +10 years of experience in customer service, team leadership, and operations management. Proven ability to boost sales, streamline processes, and deliver outstanding customer experiences. Strong leadership skills with a focus on team motivation, efficiency, and service excellence.

Barista at La Villa (2012-06 – 2014-06)

• Assisted customers and recommended products
• Managed payments and promotions
• Boosted sales through engagement
• Built strong customer relationships

Head Barista at Amore Italiano (2014-07 – 2016-07)

• Improved internal communication strategies
• Organized meetings and team coordination
• Increased sales through upselling techniques
• Delivered excellent customer service

Supervisor / Head Barista at Olivio Mediterranean Restaurant (2016-08 – 2018-02)

• Managed financial transactions and reporting
• Handled accounting operations and cash flow
• Ensured accuracy in financial records
• Operated POS systems efficiently

Supervisor at Sukoon Lounge Restaurant (2018-05 – 2022-07)

• Led daily operations and supervised team performance
• Managed bookings, calls, and customer communications
• Ensured compliance with company policies and standards
• Handled payroll and resolved scheduling issues
• Trained staff in service, hygiene, and safety
• Maintained high-quality customer service standards

Supervisor at Piccolo coffee (2022-07 – Present)

• Supervisor in managing warehouse operation, including shipping, receiving, and inventory control
• Tracked key performance indicators (KPIs) to identify improvement opportunities and enhance operational efficiency
• Assisted in training new hires on safety protocols, equipment operation and company policies
• Conducted regular safety audits to ensure compliance with occupational health and safety regulations
• Collaborated with team members to develop innovative solutions for process improvement and cost
• Handled payroll and resolved scheduling issues
• Trained staff in service, hygiene, and safety
• Maintained high-quality customer service standards

High School Diploma – Ibn Rochd (2012)

University Studies – Sidi Mohamed Ben Abdallah University (2012)

Professional Kitchen Certificate – EMTIGE School (2013)

Food safety and hygiene awareness training (2020)