Zakaria Lamsaouri

Hello, my name is Zakaria Lamsaouri, I am 22 years old. I am a specialized technician in accommodation and reception, having worked as a receptionist agent at various hotels where I gained proficiency with the Property management system to manage reservations and check-in check-out , i can speak 4 languages french - English - Spanish - Arabic and my previous experience has honed my customer services skills, making me adept at handling various guest needs and ensuring a positive experience. Additionally, I have proof of successfully completing the "Exercising Leadership" course from HarvardX, which has enhanced my leadership and problem-solving which makes me great condidate for guest relation and customer service

I possess excellent customer service and communication skills, honed through my experience as a receptionist and in ecommerce with English-speaking clients. Proficient in OPERA PMS and with strong IT knowledge, I manage technical tasks efficiently. My problem-solving abilities, enhanced by a leadership course from HarvardX, enable me to handle challenges smoothly.

Additionally, my background in digital marketing and financial markets provides a keen attention to detail and a comprehensive understanding of business operations.

I have proof of successfully completing the "Exercising Leadership" course from HarvardX, which has enhanced my leadership and problem-solving which makes me great condidate for guest relation and customer service