Эрик Онаннесят

Customer service specialist with over 4 years of experience in the Gambling & iGaming industry (BetConstruct). Expert in handling client inquiries, resolving technical and financial incidents, and detecting fraud. Skilled at building trust-based relationships with clients, increasing their loyalty, and onboarding new employees.

Financial Specialist and Operations Officer - БК JOINUS (BetConstruct)

(2023-08)

• Monitoring transactions and identifying suspicious activity to prevent financial fraud (Anti-Fraud).
• Controlling and processing client payment operations, ensuring a high level of accuracy and timeliness of deposits/withdrawals.
• Conducting training and onboarding of new support and operations department employees.
• Preparing shift reports for management and participating in the optimization of internal service processes.

Customer Support Specialist - БК JOINUS (BetConstruct)

(2021-06 - 2023-08)

• Promptly handling user inquiries on technical, operational, and general information matters.
• Analyzing technical issues, escalating complex tickets to relevant departments (IT, payments), and monitoring their resolution.
• Managing conflicts and handling negative feedback, maintaining a high level of CSAT (customer satisfaction).
• Collecting customer feedback and generating proposals for improving the user experience (UX).