Ayoub Salouk

A motivated and reliable professional with customer service experience and two-year technical training in Refrigeration and Air Conditioning through OFPPT. I bring strong communication skills, a problem-solving mindset, and a consistent ability to support customer needs and team success in dynamic work environments.

Customer Service Representative - Teleperformance (TransferWise) - Temara, Morocco

(2026-02 - 2026-08)

• Handled customer interactions across calls, live chat, and email.
• Assisted with money transfers, account verification, payment issues, login access, transaction tracking, and general account enquiries.
• Followed compliance, security, and KYC procedures while maintaining a professional and empathetic customer experience.

HVAC Technician - ACHRAF Clim sarl-ONDA - Casablanca, Morocco

(2023-08 - 2025-12)

• Set up new air conditioners, furnaces, heat pumps, ductwork, and electrical wiring according to blueprints and building.
• Test electrical components with a multimeter, check refrigerant pressure with a digital manifold, and locate mechanical or wiring faults.
• Replace broken parts like capacitors, contactors, fan motors, or compressors, and fix refrigerant leaks.

HVAC Technician Trainee (Internship) - ACHRAF Clim sarl-ONDA (Office National Des Airport) - Casablanca, Morocco

(2020-01 - 2020-02)

OFPPT – Alternating Professional Training

• Gained practical training in refrigeration and air conditioning.
• Learned basic installation and maintenance procedures for HVAC equipment.
• Assisted with practical technical tasks related to cooling and refrigeration systems.
• Developed technical skills and knowledge of workplace safety procedures.

Technician Diploma / Technical Training - Refrigeration and Air Conditioning (HVAC) - OFPPT (2019-09 - 2021-07)

Secondary Education – Baccalaureate Studies - School Achahid Idriss el Harizi (2018-09 - 2019-07)