Daniel Galea

IT Support Technician & Hardware Specialist with 4+ years of hands-on experience in component-level diagnostics, network administration, and enterprise end-user support. Proven track record administering Active Directory, Microsoft 365, MDM endpoints, ticketing systems, and remote tools. Strong focus on maintaining system uptime, network reliability, and secure endpoint management (CompTIA Security+ coursework completed; actively preparing for CompTIA Network+).

IT Technician / 1st Line Support at Forestals (2026-01 – 2026-04)

• L1/L2 Technical & Software Support: Resolved end-user hardware and software incidents using command-line diagnostics (CMD/PowerShell) and logged via Zendesk, Marval, and RFS ticketing platforms; supported the Microsoft 365 suite (Teams, Outlook, Word, Excel) and configured network printers via TCP/IP.
• OS Deployment & Systems Administration: Executed MITA OS image deployments across corporate laptops and equipment, managed PABX telephony systems, and administered account creation for new employee onboarding.

Computer Technician at Self-employed (2022-03 – 2025-11)

• Technical & End-User Support: Delivered remote (TeamViewer, RustDesk) and on-site support for small businesses and private clients, troubleshooting OS issues via CMD/PowerShell, M365/POP/IMAP email configurations, network printers, and endpoint security.
• Network & Hardware Infrastructure: Configured routers, wireless access points, CCTV systems, TCP/IP, DHCP, DNS, subnetting, and WPA2/WPA3 Wi-Fi encryption; assembled custom workstations and performed component-level motherboard/hardware diagnostics.
• Data Maintenance & Sandbox Testing: Managed OS deployments, data migrations, automated backups, and drive recovery; utilized VirtualBox sandbox environments for malware remediation, legacy OS testing, and system updates.

Junior IT Administrator at Catena Media (2021-05 – 2021-09)

• User Administration & Desktop Support: Administered account provisioning, group permissions, and access controls via Azure AD and Google Admin; provided L1/L2 end-user support for Microsoft 365 apps (Outlook, Word, Excel) and resolved OS issues across Windows and macOS devices.
• Hardware, Asset Management & Infrastructure: Managed IT projects in Jira and oversaw hardware asset tracking, leading the transition from Jira to Snipe.it; configured networked printers via TCP/IP, executed component replacements and thermal maintenance, and maintained physical server room storage.

Apprentice Computer Technician (MCAST) at Techzone (2017-12 – 2018-06)

• Structured Cabling & Networking: Ran and terminated network cabling in patch panels using punchdown tools; fabricated and tested custom RJ45 Ethernet cables using crimping tools, and configured routers and peripherals.
• Hardware & Systems Maintenance: Installed and configured system hardware, drivers, and software updates; performed diagnostic repairs and troubleshot OS-level faults to restore system functionality.

IT Support Assistant at MMH Malta Ltd (2017-01 – 2017-11)

• User Administration & AD: Managed user onboarding and offboarding using on-premises Active Directory (AD), provisioning system accounts, access permissions, and group policies.
• Hardware & Systems Support: Delivered on-site and remote technical support, configuring, diagnosing, and repairing desktop hardware, operating systems, network setups, printers, and scanners.

IT Coursework / Studies – MCAST (2017 – 2018)

IT Essentials Certified (MQF Level 3) in IT Essentials – ICE Malta (2016 – 2016)