Dheeraj kumar Srivastava
MBA-qualified professional with 14+ years of experience in banking operations, financial inclusion programs, administration, customer relationship management, government projects,
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About
MBA-qualified professional with 14+ years of experience in banking operations, financial inclusion programs, administration, customer relationship management, government projects, and field operations. Proven expertise in team management, stakeholder engagement, training, project coordination, quality administration, and business growth. Additionally experienced and interested in Store Keeping and Warehouse Operations, including inventory management, stock control, material handling, record maintenance, and ensuring smooth operational processes.
Seeking a challenging position where I can leverage my diverse experience to contribute to organizational efficiency, customer satisfaction, and overall business success.
Experience
Business Correspondent Supervisor - Bank of Baroda / Baroda UP Bank - India
(2023-04)
- Supervise and monitor Business Correspondents across assigned regions.
- Track performance through dashboards and target-based monitoring.
- Ensure uninterrupted banking services in villages and underserved areas.
- Resolve customer and BC grievances in coordination with branch offices.
- Conduct awareness programs to promote financial inclusion.
- Monitor compliance with bank policies and operational guidelines.
- Prepare and submit periodic reports to regional management.
- Successfully managed multiple BC agents and ensured service continuity.
- Improved operational efficiency and customer engagement.
- Supported financial inclusion initiatives across rural communities.
Business Correspondent Supervisor - Bank of Baroda - India
(2021-12 - 2023-03)
- Managed BC operations and monitored field performance.
- Ensured target achievement and compliance with banking standards.
- Supported customer service and grievance management activities.
Senior Administrative Assistant / QA-QC Support - Toyo Engineering India Limited (HURL Project)
(2019-09 - 2021-11)
- Supported administration and documentation for the Ammonia and Urea Project.
- Assisted QA/QC activities and project coordination.
- Maintained records and supported site operations.
State Head – Himachal Pradesh - RSDF Infotech Services Pvt. Ltd.
(2014-12 - 2019-08)
- Led state-level operations for e-Governance and financial inclusion projects.
- Managed teams and implemented business strategies.
- Coordinated government programs and stakeholder relationships.
- Developed sales and operational plans.
Divisional Manager - GNG Trading Company Pvt. Ltd. - Gurgaon
(2011-09 - 2014-11)
- Managed sales operations and customer relationships.
- Led teams and supported business expansion activities.
Customer Care Executive - Aegis Call Center Pvt. Ltd. - Gurgaon
(2011-01 - 2011-08)
- Handled customer service operations and issue resolution.
Senior Sales Executive - ING Vysya Bank - New Delhi
(2010-07 - 2010-12)
- Promoted banking products and acquired new customers.
Education
Master of Business Administration - MBA - Annamalai University (2010)
Master of Commerce - M.Com - Dr. Ram Manohar Lohia Awadh University (2008)
Bachelor of Commerce - B.Com - Deen Dayal Upadhyaya Gorakhpur University (2005)
