Hammad Abbasi

Professional with 3+ years of experience in customer service, reception, call center operations, and security services. Skilled in customer support, front desk management, call handling, conflict resolution, and communication. Proven ability to deliver excellent customer service, maintain professionalism, and work efficiently in fast-paced environments.

Room Attendant / Customer Service Agent - Vita Hotel - St Julian, Malta

(2025-07)

• Assisted guests with luggage and provided arrival and departure services in a five-star hotel environment.
• Delivered prompt, professional guest support to ensure high customer satisfaction.
• Coordinated with Front Desk and Concierge to fulfill guest requests efficiently.
• Maintained lobby and entrance areas to luxury hospitality standards.
• Demonstrated strong communication skills, attention to detail, and service excellence.

Receptionist - Movenpick Resort Al Marjan Island - Ras Al-Khaimah, United Arab Emirates

(2023-10 - 2025-05)

Provided front desk reception and customer service support by welcoming guests, answering inquiries, and delivering professional assistance in a fast-paced environment

• Assisted guests with luggage handling, room escorting, and general service requests while maintaining a high standard of hospitality
• Managed check-in and check-out procedures efficiently, ensuring accuracy in guest information and smooth customer experience
• Coordinated closely with housekeeping and maintenance teams to report and resolve room issues, ensuring guest satisfaction and operational efficiency
• Maintained guest privacy, confidentiality, and compliance with company policies, service standards, and safety procedures
• Responded promptly to customer needs and complaints, demonstrating strong communication, problem-solving, and interpersonal skills.

Security Officer & CCTV Operator - Aman Security System and Guards - Ras Al-Khaimah, United Arab Emirates

(2022-03 - 2023-09)

• Patrolled premises to detect security risks, hazards, and suspicious activity
• Monitored access points, verified identification, and enforced restricted access
• Responded promptly to emergencies and security incidents, including evacuations

Call Center Agent - Tech Hub Communications - Rawalpindi, Pakistan

(2020-04 - 2021-12)

• Coordinated communication across teams to ensure smooth workflow and information sharing
• Organized meetings and managed internal platforms (Slack, Microsoft Teams) for effective collaboration
• Drafted and distributed press releases, newsletters, and company announcements
• Managed media inquiries and maintained relationships with journalists and influencers.

Intermediate in Humanities - Humanities - Pakistan International College of Commerce & Science (2019 - 2020) Rawalpindi, Pakistan

Matriculation in General Science - General Science - Government High School Barian (2017 - 2018) Rawalpindi, Pakistan