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Provided personalized customer service in a delicatessen setting, enhancing client satisfaction and repeat business. Maintained product displays specifically for delicatessen items, ensuring freshness and attractive presentation. Supported daily opening and closing procedures, including preparation and cleanup tasks specific to delicatessen operations.

SALES ASISTAND at CENTRA PACK LTD. (2025-11 – Present)

• Provided personalized customer service in a delicatessen setting, enhancing client satisfaction and repeat business.
• Maintained product displays specifically for delicatessen items, ensuring freshness and attractive presentation.
• Supported daily opening and closing procedures, including preparation and cleanup tasks specific to delicatessen operations.
• Assisted in preparing deli counter displays to attract customers and promote daily specials.
• Coordinated with suppliers to ensure timely delivery of fresh delicatessen items and managed stock rotation to minimize waste.
• Monitored and ensured compliance with health and safety regulations within the delicatessen area, maintaining a clean and safe environment.

Call centre agent at OUTSOURCING (2022-12 – 2023-12)

• Handled high-volume inbound and outbound calls to provide efficient customer service and support.
• Resolved customer inquiries and complaints promptly, ensuring a positive customer experience.
• Escalated complex issues to appropriate departments while maintaining customer engagement and satisfaction.
• Ensured compliance with company policies and procedures during all customer communications.
• Utilized CRM systems to document customer interactions and update account information.
• Provided detailed information on products and services to assist customers in making informed decisions.

HUMAN RESOURCES in Human Resources – SENA (2018-12 – 2019-12)