Kaleem Nazir

I am a dedicated and professional Bell Boy with over 10 years of experience in the hospitality industry. Known for my courteous demeanor, strong work ethic, and attention to detail, I take pride in providing exceptional guest service and ensuring a smooth and welcoming experience for all visitors. I have extensive experience handling luggage, assisting guests with check-in and check-out procedures, and maintaining cleanliness and order in hotel lobbies and guest areas.

My ability to stay calm under pressure and my deep understanding of guest needs have consistently contributed to high customer satisfaction. I am a reliable team player who is always ready to go the extra mile to exceed guest expectation.

CONCIERGE BELLBOY at Al Habtoor Grand Resort Autograph Collection Hotel (2015-10 – Present)

• Greet guests upon arrival at the hotel.
• Escort guests to their rooms while providing helpful information about hotel services and facilities.
• Assist guests with carrying and transporting luggage to and from rooms, vehicles, or storage areas.
• Safely handle, tag, and store luggage for early arrivals, late departures, or guests requesting storage.
• Deliver or retrieve luggage promptly when requested.
• Provide a brief introduction to room features, such as air conditioning, lighting, Wi-Fi access, and emergency exits.
• Arrange for taxis, shuttle services, or valet parking if required.
• Run errands for guests or hotel departments (e.g., delivering packages, picking up dry cleaning, etc.).
• Respond politely and efficiently to guest inquiries and requests.
• Report guest issues or complaints to the front desk or management.
• Keep the lobby clean and organized.
• Assist with guest arrivals/departures and coordinate with the concierge and front desk.
• Ensure security of guests’ belongings during handling.
• Report any suspicious activity or lost items to security or management.

Cashier& Salesman (2013-06 – 2015-11)

• Receiving payments from customers in cash, by card or other payment methods.
• Issuing receipts to customers.
• Giving the correct change to customers.
• Counting and balancing the cash register at the beginning and end of the shift.
• Checking prices and applying discounts correctly.
• Handling refunds and exchanges according to shop policy.
• Keeping the cashier area clean and organised.
• Providing friendly and polite customer service.
• Reporting cash shortages, overages or payment problems to the manager.
• Ensuring that all transactions are recorded accurately.

FSC in FACULTY OF SCIENCE – AFSAR KHAN INTERMEDIATE COLLEGE MANG AZAD KASHMIR (2005-05 – 2007-06)