Resul Kaya

I am a logistics professional with approximately five years of experience in the logistics industry, including nearly three years of experience in inspection and audit operations and approximately one and a half years in a managerial role focused on USA operations. Currently managing a six-member team, I take responsibility for addressing operational challenges, supporting financial processes, and resolving issues effectively. I am a proactive and innovative problem solver with strong organizational and analytical skills, focused on improving internal processes through a more structured and controlled approach while contributing to company profitability.

My career goal is to continue my professional development in a different sector where I can leverage my problem-solving, leadership, and innovative thinking skills to improve operational efficiency and motivate teams to achieve business objectives.

USA ASSISTANT OPERATIONS MANAGER - ARKAS LOJISTIK USA - İZMİR, Türkiye

(2025-05)

• Responsible for the entire air, sea, and road freight operations carried out for the USA market, including warehousing operations.
• Managed and coordinated a six-member operations team, including task allocation, daily workflow planning, performance monitoring, and operational support.
• Managed team schedules, workload distribution, and operational priorities according to business requirements.
• Provided guidance and training to team members and supported their professional development.
• Maintained regular communication with customers via phone and email, providing timely updates and ensuring effective information flow.
• Responded to customer complaints and operational issues promptly, taking responsibility for finding effective solutions.
• Maintained effective communication and coordination with all agents involved in USA operations.
• Worked closely with internal teams and external agents to ensure customer satisfaction and smooth execution of operations.
• Managed financial aspects of USA operations, including cost control, invoice verification, revenue and expense tracking, profitability monitoring, current account reconciliation, and payment processes.
• Coordinated closely with the Finance Department to ensure accurate and timely financial transactions and reporting.
• Proactively addressed operational challenges by developing practical solutions that balanced customer satisfaction with company interests.
• Played a key role in establishing and developing the newly formed USA operations structure, taking responsibility for building and organizing operational processes from the ground up.
• Developed and implemented operational workflows, controls, and procedures to establish a more structured and efficient working environment.
• Established effective coordination between the operations team, customers, agents, and internal departments to support the sustainable growth of the USA operation.
• Prepared and presented comprehensive weekly operational and financial reports to senior management, covering performance, profitability, ongoing issues, and corrective actions.

INSPECTOR - ARKAS LOJISTIK - İZMİR, Türkiye

(2024-03 - 2025-05)

• Took responsibility for planning and coordinating audit activities across relevant departments.
• Provided guidance and direction to the assistant inspector, identifying areas where support was required throughout the audit process.
• Specialized in road, air, and sea freight operations, as well as warehouse management, while assisting in auditing and monitoring internal operational processes.
• Conducted comprehensive audits across key business functions, including finance, sales and marketing, security, information technology, legal affairs, and operations.
• Identified non-conformities and developed recommendations and action plans to address identified issues and improve internal processes.
• Prepared detailed audit reports based on inspection findings and presented them to senior management.
• Followed up on identified findings and proposed corrective actions to support process improvement.
• Utilized SAP, Excel, and integrated company systems for audit processes, data analysis, reporting, and process monitoring.
• Maintained effective coordination and communication with all departments throughout audit processes, ensuring alignment and cooperation among relevant teams.

ASSISTANT INSPECTOR - ARKAS LOJISTIK - İZMİR, Türkiye

(2022-03 - 2024-03)

• Specialized in road, air, and sea freight operations, as well as warehouse management, while assisting inspectors in auditing and monitoring internal operational processes.
• Assisted inspectors in conducting comprehensive audits across key business functions, including finance, sales and marketing, security, information technology, legal affairs, and operations.
• Identified non-conformities and developed recommendations and action plans to address identified issues and improve internal processes.
• Prepared detailed audit reports based on inspection findings and presented them to senior management.
• Utilized SAP, Excel, and integrated company systems for audit processes, data analysis, reporting, and process monitoring.
• Maintained effective coordination and communication with all departments throughout audit processes, ensuring alignment and cooperation among relevant teams.

INTERNATIONAL TRADE AND LOGISTICS - UŞAK UNIVERSITY (2015 - 2019)