Mahmoud Alghanimi

Operations and people manager with progressive leadership experience at Hilton Malta, a five-star international hotel. Responsible for multi-outlet operations across four service areas and leading a team of 47–66 employees. Experienced in workforce planning, staff scheduling, overtime and labour-cost control, service delivery, staff development and performance management.

Confident using Excel for formulas, filters and operational reports. Brings a practical, service-focused approach to problem-solving, team coordination and maintaining standards in high-volume environments. Seeking an operations or service-management role with career progression and a sustainable workload.

Restaurant & Room Service Manager at Hilton Malta (2024-06 – Present)

• Lead daily operations across four service areas: Oceana Restaurant, NEBA Restaurant, Room Service (In-Room Dining) and Mini Bar, with a workforce of 47–66 employees.
• Prepare staff rosters, allocate resources and manage overtime and staffing costs in line with operational requirements and budget limits.
• Oversee high-volume breakfast service averaging approximately 700 covers daily, with a reported 92% guest-satisfaction score; direct dinner buffet operations serving 200–300 guests nightly at peak season.
• Coach and develop supervisors and shift leaders, conduct performance reviews, and support recruitment, onboarding and employee development.
• Maintain service standards and manage guest concerns and service recovery across multiple outlets.
• Contributed to Oceana reaching the Top 10 restaurants in St Julian’s on TripAdvisor.

Assistant Restaurant Manager at Hilton Malta (2023-12 – 2024-06)

• Supported daily restaurant and room-service operations, deputising for the Restaurant Manager and maintaining service standards.
• Assisted with staff scheduling, floor supervision and guest-satisfaction initiatives, including TripAdvisor review processes.
• Trained and mentored team members on service standards and food-safety procedures.

Food & Beverage Supervisor at Hilton Malta (2022-06 – 2023-12)

• Enforced service standards, identified performance gaps and delivered training on food preparation and customer-facing service.
• Helped improve restaurant workflows, reduce waste and balance service coverage with cost control.
• Resolved guest complaints and prepared staff schedules to support adequate coverage and fair workload distribution.

Seasonal Food & Beverage Supervisor at Hilton Malta (2022-04 – 2022-06)

• Supported peak-season operations and guided team members in a fast-paced, high-volume environment.

Food & Beverage Shift Leader at Hilton Malta (2021-10 – 2022-04)

• Supported shift operations, built positive working relationships and identified day-to-day operational issues across night, weekend and holiday shifts.

Higher Diploma in International Tourism – ITIS, Malta