Head Bartender at The Westin Dragonara Resort (2022-06-20 – Present)
- Greet bar guests with a friendly and helpful attitude at all times.
- Help to realize continual yearly increases in drink sales.
- Provide guests with drink suggestions and menu information.
- Keep up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
- Maintain a clean and orderly bar.
- Manage bar inventory and placed orders as needed.
- Communicate with vendors and established strong working relationships with them.
- Handle difficult and inappropriate customers with grace and professionalism.
- Work well with other bar and restaurant staff
Food and Beverage Supervisor at Grosvenor House a Luxury Collection Hotel (2019-01-05 – 2022-06-02)
- Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
- Altered the menu based on seasonal offerings and customer feedback.
- Monitored the dining room and made seating changes as necessary.
- Addressed any customer concerns or wishes appropriately.
- Interviewed, hired, and counseled qualified waitstaff and kitchen staff.
- Evaluated staff performance and provided constructive feedback to improve overall productivity.
Specialised coffee bartender at JA Hotels and Resort (2016-12-18 – 2018-12-23)
- Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
- Maintained a clean and professional appearance and dining area for guest satisfaction.
- Delivered excellent customer service and prompt food and beverage delivery.
- Washed dishes and restocked the bar line for continued fast service capabilities.
Food and Beverage Associate at The Leela Palace Hotels and Resorts (2014-06-02 – 2016-12-05)
- Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.
- Excellent active listening skills and ability to give my complete attention to patrons during busy times.
- Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.
- Effective at multiple point of sale software systems.
- Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.
- Solid background in organizing other wait staff and hosts, coordinating my responsibilities to ensure a smooth flow of service.
