Vishak Divakaran

Experienced Bartender with extraordinary customer service skills and a motivated attitude. Knowledgeable about drink combinations and committed to serving with a smile. Adept at maintaining a clean and organized bar area and dedicated to providing customers with a warm and welcoming environment.

Head Bartender at The Westin Dragonara Resort (2022-06-20 – Present)

• Greet bar guests with a friendly and helpful attitude at all times.
• Help to realize continual yearly increases in drink sales.
• Provide guests with drink suggestions and menu information.
• Keep up with popular new drinks and stay well acquainted with countless drink recipes and mixing techniques.
• Maintain a clean and orderly bar.
• Manage bar inventory and placed orders as needed.
• Communicate with vendors and established strong working relationships with them.
• Handle difficult and inappropriate customers with grace and professionalism.
• Work well with other bar and restaurant staff

Food and Beverage Supervisor at Grosvenor House a Luxury Collection Hotel (2019-01-05 – 2022-06-02)

• Effectively coordinated daily restaurant management operations, resulting in greater productivity and higher levels of customer satisfaction.
• Altered the menu based on seasonal offerings and customer feedback.
• Monitored the dining room and made seating changes as necessary.
• Addressed any customer concerns or wishes appropriately.
• Interviewed, hired, and counseled qualified waitstaff and kitchen staff.
• Evaluated staff performance and provided constructive feedback to improve overall productivity.

Specialised coffee bartender at JA Hotels and Resort (2016-12-18 – 2018-12-23)

• Took coffee, food, and other beverage orders and prepared them for customers quickly and effectively.
• Maintained a clean and professional appearance and dining area for guest satisfaction.
• Delivered excellent customer service and prompt food and beverage delivery.
• Washed dishes and restocked the bar line for continued fast service capabilities.

Food and Beverage Associate at The Leela Palace Hotels and Resorts (2014-06-02 – 2016-12-05)

• Strong customer service skills, including assessing customer needs, adhering to quality standards, evaluating customer satisfaction, and making the proper adjustments or corrections.
• Excellent active listening skills and ability to give my complete attention to patrons during busy times.
• Demonstrated service orientation; always looking for opportunities to serve patrons and assist other employees.
• Effective at multiple point of sale software systems.
• Patient and compassionate when serving patrons, making them feel at home at the establishment in which they are eating.
• Solid background in organizing other wait staff and hosts, coordinating my responsibilities to ensure a smooth flow of service.

Bachelor in Hotel Management – Annai fathima college od Arts and Science (2011-07-27 – 2014-05-08)