Call Quality - 11+ ofertas

A recruiting agency is seeking a skilled Call Quality Analyst for the debt collection department in Mexico City. The role involves analyzing employee calls, providing feedback, and ensuring compliance with ethical practices. Candidates should have experience in call center environments and quality a

A leading call center solutions provider is seeking a Call Center Supervisor in Guanajuato, Mexico. This role involves directing a team of customer service agents to ensure efficient operations and deliver exceptional service. The ideal candidate will possess strong leadership, communication, and pr

Crystalia Glass LLC

Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with product

Confie

*Job Description** The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels. Beyond evaluations, this role generates business insights through data analysis, identifies systemic im

TRAINER The Trainer is responsible for designing and delivering training programs that prepare large groups of game testers for success across multiple titles, platforms, and test cycles. This role plays a critical part in ensuring testers understand game mechanics, test methodologies, tools, and qu

TK Recruitment

Call Quality Analyst for Collection Team (Outsourced Call Center) For my client rapidly growing FinTech dedicated to revolutionizing financial services we are seeking a highly skilled Call Quality Analyst with experience in outsourced call center environments . The Role: Call Quality Analyst in a De

TaskUs

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors,

Confie TA Admin

The Quality Assurance Analyst is responsible for evaluating and improving the overall quality of customer interactions, documentation, and process execution across all channels. Beyond evaluations, this role generates business insights through data analysis, identifies systemic improvement opportuni

TRAINER The Trainer is responsible for designing and delivering training programs that prepare large groups of game testers for success across multiple titles, platforms, and test cycles. This role plays a critical part in ensuring testers understand game mechanics, test methodologies, tools, and qu

TaskUs

Job Description About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-

WePartner

+ Resumen del puesto Analista de calidad en un centro de llamadas bilingò. + Calificaciones + Inglés avanzado. + Habilidades + Monitoreo y evaluación de llamadas bilingües. Calificación de interacciones según procesos y KPIs. Retroalimentación y seguimiento a agentes