Abraham Cardenas

Bilingual Legal Assistant with experience supporting U.S. law firms in Lemon Law, client intake, case management, and legal operations. Known for strong communication skills, adaptability, and the ability to quickly learn new systems and processes. Experienced working remotely with attorneys, clients, and support teams while managing sensitive information, maintaining organized case records, and ensuring timely follow-up on active matters.

Fluent in English and Spanish, with a proven track record in client-facing roles and fast-paced professional environments.

Legal Assistant / Intake Specialist at KANG LAW (2026-01 – Present)

Supported attorneys in California personal injury and civil litigation matters by managing client communications, maintaining case files, coordinating records collection, assisting with discovery-related tasks, tracking deadlines, and supporting overall case management in a remote legal environment.

Legal Assistant / Paralegal at Jeffries Law (2025-01 – 2025-11)

As a Legal Assistant at Jeffries Law, a national firm focused on Lemon Law claims, I managed high-volume client communication and case documentation with precision and professionalism.

• Gathered and reviewed legal documents (purchase agreements, registrations, repair orders)
• Maintained detailed case files and coordinated directly with manufacturers' legal departments
• Drafted and translated professional correspondence in English and Spanish
• Verified VIN and vehicle documentation
• Performed weekly case follow-ups
• Ensured all evidence met manufacturer requirements
• Assisted in client intake, scheduling, and maintaining deadlines

Inside Sales Agent/ ISA at The Medrano Group @Homesmart Realty (2024-08 – 2025-03)

As an Inside Sales Agent at The Medrano Group @Homesmart Realty, I leveraged exceptional communication skills to engage and nurture leads, guiding clients through real estate options with professionalism and empathy.

• Utilized CRM systems to manage and prioritize leads
• Maintained detailed records of interactions
• Ensured seamless follow-ups to enhance conversion rates
• Collaborated proactively with team to streamline sales processes
• Delivered personalized solutions aligned with clients' needs and goals

Debt Advisor at Debt Free Support (2024-03 – 2024-08)

As a Debt Advisor, I provided comprehensive financial guidance and support to individuals facing debt-related challenges. My role involved assessing clients' financial situations, offering tailored advice, and developing personalized debt management plans to help them regain control of their finances.

Senior Telemarketing Specialist in Medicare Solutions at The Call Gurus (2022-10 – 2023-04)

Leveraging exceptional communication skills and deep knowledge of Medicare services, I expertly guided individuals over 65 through the intricacies of the Medicare system.

• Engaged potential clients with persuasive, empathetic outreach
• Offered comprehensive explanations of services
• Facilitated seamless navigation of Medicare options
• Adeptly handled objections
• Coordinated appointments
• Ensured strict adherence to Medicare regulations

Logistics Operations Specialist and Supply Chain Coordinator at Gulf Relay (2022-08 – 2022-11)

As a key player in the logistics team, I spearheaded "track and trace" operations, meticulously monitoring and ensuring the seamless movement of company shipments.

• Orchestrated communication between suppliers and carriers
• Guaranteed timely and efficient deliveries
• Served as primary liaison for customers
• Provided precise and timely updates
• Analyzed tracking data to drive continuous process optimization
• Elevated overall supply chain efficiency

General Assistant at Hoy Health (2021-12 – 2022-07)

As a dedicated Senior Customer Experience Specialist, I delivered comprehensive information on the full spectrum of services offered by the company ensuring that each client received tailored guidance.

• Expertly scheduled video medical consultations
• Provided precise locations of participating pharmacies
• Swiftly addressed inquiries regarding company offerings
• Generated detailed tickets and reports to document and resolve patient concerns
• Ensured exceptional level of service and client satisfaction

Senior Telephone Sales Executive & Team Supervisor at Avantive Solutions / Atel (2021-02 – 2021-11)

Spearheaded outreach initiatives by engaging Comcast clients, expertly informing them of the latest promotions, discounts, innovative services, and cutting-edge applications. Rapidly ascended to the role of Senior Agent after consistently surpassing performance metrics, ultimately earning a promotion to Team Supervisor.

• Leveraged advanced persuasive communication skills
• Consistently motivated clients to capitalize on exclusive offerings
• Managed high-performing team of 15
• Drove significant improvements in team performance and overall metrics
• Contributed to department success

Sales and Customer Service Lead & Technical Support Supervisor at Teleperformance (2018-06 – 2019-02)

Delivered expert assistance to clients, resolving complex technical issues related to television and internet service equipment with precision and care. Quickly advanced to Supervisor within a few months, entrusted with leading a dynamic team of 8 professionals.

• Managed service contracts
• Facilitated cancellations
• Provided clear explanations of service charges
• Ensured seamless customer experience
• Leveraged exceptional teaching and leadership skills
• Maintained high performance metrics
• Drove team to consistently achieve and exceed departmental goals

Bachelor in Music Creation – University of Guadalajara (2014-01 – 2017-01)

BA in Liberal Studies – CUTonala (2018-01 – 2024-06)