Adriana Warnholtz

Organized and bilingual professional with 5+ years of experience in customer service, technical support, and administrative operations. Skilled in conflict resolution, CRM platforms, and cross-cultural communication. Adept at managing client relationships, process improvements, and cross-functional collaboration. Seeking to leverage strong problem-solving and support skills in a bilingual administrative or customer success role.

English-Spanish Interpreter at Propio Language Services

• Facilitated real-time bilingual communication and provided interpretation services via phone for English and Spanish speakers.
• Helped users navigate complex conversations across various industries, educating them on cultural nuances to ensure accurate understanding.
• Resolved communication barriers and followed up on message clarity to ensure total customer satisfaction.
• Maintained a glossary of specialized industry terminology to support team accuracy and ongoing reference.

Sr. Technical Support Assistant at Resideo

• Responded to customer inquiries and provided technical support via phone, email, and chat.
• Helped customers set up and configure devices, providing guidance on key product features.
• Resolved technical issues efficiently and conducted follow-ups to ensure high customer satisfaction.
• Documented technical issues and maintained resolution logs to streamline troubleshooting across the support team.

Alarm System Monitor at Sistemas Digitales de Seguridad Privada (SDS)

• Answered multiple phone lines and accurately documented information into client history logs (80+ calls daily).
• Verified pass codes and dispatched fire or police departments in response to emergency alarms.
• Opened service tickets for repairs and maintenance, ensuring accurate and timely data entry.
• Coordinated with the Patrol division to dispatch alarms and route emergency assistance calls.
• Ensured detailed documentation of events and collaborated seamlessly with interdepartmental teams.

Bachelor's Degree in Business Management – Universidad Tangamanga (2019-01 – 2022-12)