Jacques sony Janvier

ShyftOff(supportedNRTC) April2024-August2024

TechnicalSupportAgent (Remote)

• During mytime at National RuralTelecommunication, I had the opportunity to work in a dynamic environment where I focused on troubleshooting various services.
• Primary responsibilities included assisting customers with internet connectivity issues and ensuring they had reliable access to streaming services.
• Helpedresetpasswordsforemailaccounts,whichwascrucialformaintainingtheironlinesecurityandaccess.
• Frequently dealt with Wi-Fi issues, guiding customers through the process of reconnecting their devices and optimizing their homenetworks.One of the moretechnical aspects of myrole involved resetting set-top boxes (STBs) for televisions.
• Ensured that all streaming programs were running smoothly, providing step-by-step instructions to customers so they could enjoy their favorite shows without interruptions.
• This experience not only enhanced my technical skills but also allowed me to develop strong communication abilities as I worked closely with customers to resolve their concerns.

ShyftOff (supported NRTC) April 2024 - August2024

Technical Support Agent (Remote)

• During my time at National Rural Telecommunication, I had the opportunity to work in a dynamic environment where I focused on troubleshooting various services.
• Primary responsibilities included assisting customers with internet connectivity issues and ensuring they had reliable access to streaming services.
• Helped reset passwords for email accounts, which was crucial for maintaining their online security and access.
• Frequently dealt with Wi-Fi issues, guiding customers through the process of reconnecting their devices and optimizing their home networks. One of the more technical aspects of my role involved resetting set-top boxes (STBs) for televisions.
• Ensured that all streaming programs were running smoothly, providing step-by-step instructions to customers so they could enjoy their favorite shows without interruptions.
• This experience not only enhanced my technical skills but also allowed me to develop strong communication abilities as I worked closely with customers to resolve their concerns.

High School Graduate