Agustin Bonilla Gómez

Business Analyst with 20+ years of experience supporting and leading technology-driven initiatives across financial services, telecommunications, and consulting environments. Strong background in requirements analysis, system implementations, testing coordination, and process optimization.

Experienced in working across the full project lifecycle, collaborating with stakeholders, and translating business needs into effective technical solutions. Brings additional experience in project coordination and operational management, with a structured, analytical, and results-driven approach.

Senior Business Analyst / Implementation Support at Wipro (2022-11 – Present)

• Supported PMO activities including backlog tracking, reporting, and documentation through the Project Tracking System tool (PTS) and Confluence.
• Maintained project artifacts, epics, and user stories in Jira
• Managed Jira boards, workflows, and issue tracking to support Agile delivery
• Assisted in system analysis and change management activities for SAP S/4 Hana and SAP Fico
• Supported implementation and enhancement of financial systems across LATAM regions
• Gathered and analyzed business requirements and translated them into functional specifications
• Coordinated system testing, UAT cycles, and defect resolution in UAT Phase
• Coordinated and defect resolution in production environment
• Collaborated with stakeholders to define business rules and regulatory requirements

Operations & Business Analyst / Project Coordinator at Independent Consulting Projects (2018-01 – 2022-12)

• Led business analysis and operational design initiatives for multiple organizations
• Defined business processes across legal, financial, and operational areas
• Developed business continuity plans (BIA, DRP) and risk mitigation strategies
• Coordinated implementation of operational frameworks and process improvements
• Managed client relationships and stakeholder alignment

Business Analyst – Mobile Financial Platform at Axity (2017-08 – 2017-12)

• Supported implementation of a national mobile application for retirement savings
• Conducted requirements gathering, process modeling, and stakeholder coordination
• Performed non-functional testing and supported delivery activities

Business Analyst at Wikitek (UNITEC) (2015-06 – 2017-09)

• Led requirements analysis, testing coordination, and solution design
• Communication with the Development Team in Chile to customize and apply the changes requested by users to the implemented solution
• Performed database modeling and system validation
• Supported process improvement and operational efficiency initiatives

Project Coordinator / Business Analyst at MAXSICOM Consulting (2013-11 – 2015-06)

• Coordinated software development and infrastructure projects
• Managed project timelines, deliverables, and cross-functional communication
• Led testing cycles including UAT and system testing

Senior Business Analyst / Test Lead at Randstad (HP / Nextel) (2011-09 – 2013-11)

• Led UAT planning, execution, and stakeholder communication
• Managed defect tracking, test strategies, and QA deliverables in HP ALM Quality Center
• Coordinated cross-functional teams and supported production issue resolution

Process Engineer | QA Analyst | Application Support | Consultant at Earlier Experience (2004-01 – 2011-12)

• Delivered process consulting and system implementation support across insurance, government, and enterprise sectors
• Conducted requirements analysis, UML modeling, and system testing
• Supported application development, data analysis, and reporting

Technical Degree in Administrative Informatics