Chief Experience Officer & Strategic Projects Lead at HostAir MX (2025-01 – Present)
Promoted to executive leadership to oversee strategic initiatives, operational excellence, and business expansion. Promoted to lead the guest experience department during HostAir's domestic and international expansion.
- Built and led the Guest Experience department, recruiting, training, and developing the operational structure, SOPs, KPIs, and quality standards.
- Supported HostAir's expansion from 150 to 240+ properties across Mexico, Costa Rica, Colombia, and Spain.
- Standardized cross-functional collaboration between Guest Experience, Operations, Maintenance, Housekeeping, Accounting, and Executive Leadership.
- Recovered MXN $119,732 through Airbnb AirCover, securing full reimbursement in one of the company's largest property damage claims.
- Led complex owner escalations, financial disputes, and operational crises while protecting occupancy, revenue, and long-term client relationships.
Guest Experience Management Leader at HostAir MX (2024-01 – 2025-01)
Promoted to lead the guest experience department during HostAir's domestic and international expansion.
- Built and led the Guest Experience department, recruiting, training, and developing the operational structure, SOPs, KPIs, and quality standards.
- Supported HostAir's expansion from 150 to 240+ properties across Mexico, Costa Rica, Colombia, and Spain.
- Standardized cross-functional collaboration between Guest Experience, Operations, Maintenance, Housekeeping, Accounting, and Executive Leadership.
- Recovered MXN $119,732 through Airbnb AirCover, securing full reimbursement in one of the company's largest property damage claims.
- Led complex owner escalations, financial disputes, and operational crises while protecting occupancy, revenue, and long-term client relationships.
Operations Manager at HostAir MX (2023-01 – Present)
- Selected by the CEO to launch HostAir's first condominium administration business (BC45), designing the operational, legal, financial, and governance framework for a newly delivered 28-unit residential community remotely.
- Built the complete operating model, including SOPs, governance documentation, financial controls, vendor strategy, PROSOC registration, executive reporting, and the BC45 Master Legal File.
- Led post-construction handover, contractor coordination, regulatory compliance, homeowner onboarding, and the first General Assembly.
- Negotiated strategic vendor agreements, achieving 100% HOA fee collection during the first operating month while generating an operational surplus through cost optimization.
- Managed owner escalations, contractors, vendors, and regulatory authorities while protecting client assets and establishing operational systems that remained in use beyond my departure.
Guest Experience Specialist at HostAir MX (2023-01 – 2024-01)
- Supported a rapidly growing short-term rental portfolio, delivering guest and owner support across 150+ Airbnb properties.
- Protected nearly MXN $300,000 in projected revenue by successfully relocating 27 confirmed reservations during a strategic portfolio transition.
- Resolved complex operational conflicts involving guests, owners, vendors, and building administrations.
- Promoted twice within two years based on operational performance and leadership.
Legal Executive at Vergara-Miller Law Firm (USA) (2022-01 – 2023-01)
- Conducted bilingual legal consultations for U.S. immigration clients via phone and Zoom.
- Prepared and executed attorney-client representation agreements managing legal documentation through MyCase and Google Workspace.
- Coordinated client onboarding and case documentation within a fully remote legal practice.
Customer Service & Sales Manager at Casa Maya Art Gallery (2018-01 – 2022-01)
- Generated over MXN $500K in art sales every two months through consultative luxury sales.
- Served as interpreter and liaison during high-value negotiations between international collectors and renowned Mexican artists.
- Managed multilingual contracts, client communications, and post-sale support.
Receptionist at La Costa Suites Beach Hotel (2017-01 – 2018-01)
- Managed front desk operations, reservations, multilingual guest support, and concierge services for international travelers.
