Alan Antúnez

With more than 27 years of experience in roles such as Account Executive, Service Executive, Managed Service Chief Operational Officer, Service Delivery Manager, Customer Care Manager, Transport and Access Support Engineer. Most of these roles directly in Ericsson Telecom. Implement CRM, management and promoting resources focused on clients, presenting a clear business solution, budget control, strategic planning, in charge of the P&L (“Profit & Loss”), sales-focused project pipeline, balanced scorecard, “forecasting” –through a control panel and information management tool “dashboard”–.

Interrelation with the areas of: Finance, Human Resources, Sales and Marketing, Commercial, Logistics, Customer Service (CRM), IT and Legal. Effective communication at all levels to standardize service levels, empowerment and creation of multidisciplinary work teams. Operation and compliance with regulations - adhering to best practices.

Risk scouting and process improvement / KPIs, performance indicators for measurement focused on the Internal Rate of Return (IRR) for investors and management panel

• ERICSSON TELECOM, Mexico Core Account Manager | 01/2014 – 11/2023 E2E Responsible (OB, NS, UM, AR, CSI) NFV Responsible 

- In charge of corporate accounts; Responsible for the planning and business development, ensuring the start-up of projects, and developing the pre-sales and implementation area, as well as the creation of B2B strategic alliances with clients and suppliers. - Commercial planning, provide advice and supervision to the company for procedures, processes, evaluation in sales administration, relationships and alliances with wholesalers, suppliers, as well as commercial schemes and demand generation, pipeline and sales forecast to bring in new clients. - Responsible for providing management and promoting resources focused on clients, presenting a clear business solution. - Provide experience and guidance in building multidisciplinary teams, internally and with clients.

• Account Services Manager | 08/2012 – 12/2013 Responsible for Services RAN, Core, BSS 

- I was in charge of all Telcel field services: transmission, energy and cooling, and infrastructure. - Responsible for all financial figures, from net sales to IRR margin projection. (Internal rate of return). - In charge of sales with focus on projects with new clients, client maintenance and new business development. - Application of "forecasting" for the analysis and interpretation of data, through a control panel and information management "dashboard" tool.

• Managed Services Chief Operating Officer (MSCOO) | 03/2010 – 07/2012 Main interface for all Managed Services Contracts (NS, UM, CSI)

- Guarantee the effective operation of the company, including planning and supervision of policies, rules and objectives. - Interrelation with the areas of: Finance, Human Resources, Sales and Marketing, Commercial, Logistics, Customer Service (CRM), IT and Legal. - Monitor the organization's operations and make necessary changes to meet business objectives and projections. - Work closely with the CFO to design strategies aimed at achieving favorable financial results with respect to sales, profitability, cash flow, mergers and acquisitions, systems, reports and controls.