Karla Ortiz
Core Service Manager
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Sobre mí
Manager of 30 associates. Review their metrics and creation of improvement plans. Creation of support materials. Team payroll reports
Experiencia
Marriott International - Core Service Manager
01 DEC 2021 - NOW
Manager of 30 associates. Review their metrics and creation of improvement plans. Creation of support materials. Team payroll reports. .
Marriott International
Sales and Services Associate - Reservations Agent Loyalty Care Associate - Customer Service Agent and Loyalty Program
Elite Services Associate - Supervisor for customer service and loyalty program
Lead Guide - Nesting of new agents, support associates to improve metrics, creation and distribution of support materials.
Teleperformance - Hotelbeds Trainer
JAN 2016 - FEB 2018
Training of new employees. Assuring all operations team was aware of updates in processes and protocols, creation and distribution of training materia
Educación
EDUCATION
Facultad de Ciencias Politicas y Sociales Ciudad Universitaria
AUG 2011
Colegio de Ciencias y Humanidades Plantel
Oriente
AUG 2008 - JUN 2011
