KAM / PM - TTEC Company
(2023-07 - 2026-06)
- Served as a strategic partner managing key B2B client relationships, driving account expansion and client retention.
- Led end-to-end data analysis to derive actionable insights, optimize account performance, and support decision-making.
- Coordinated internal cross-functional teams to align project deliverables with business objectives and timelines.
- Managed project budgets, resource allocation, and cost controls to maximize profitability and operational efficiency.
PM & PCN / PEC Manager - Fujitsu
(2017-10 - 2022-10)
- Detailed Program Planning & Scheduling of the program, Resource, Budget and Cost Models Management
- Voice of Customer, and Manager of Team Building, Hiring and Coaching.
- Product, Service and Technology Quality Control Manager, Cost Reduction Control Manager
- Responsible for defining, planning and managing monthly, quarterly and annual executive reporting cycles and deliverables across the global portfolio of products and services. Migration to a cloud-based framework
- Analyst and interpreter of metrics and performance data, useful data and internal conflicts
- Responsible for solving technical problems, analysis and design, acquisition, implementation, problem solving and after-sales of the project.
- Responsible for developing program and operating strategy including resources, budget and financial controls, risk, communication plans, schedules and staff training and allocating project resources from different countries around the world. Integrated Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Supply Chain Management (SCM) functionalities.
- Milestone completion progress status report manager to senior management.
- Responsible for overall P&L Management of projects up to $40 million in annual sales and documentation of client requirements and for delivering and managing professional services for the Company's product offering.
- Responsible for analyzing and preparing financial statement reports, developing and maintaining benchmark expenses for designated contracts, guaranteed optimal price, profitability, cash flow and risk.
- Clients: AT&T, Verizon, Bestel, Telum, Televisa, Dish, Atlantis Health Care
KAM - CONSYPER Construcciones y Peritajes S.A de C.V.
(2015-03 - 2017-06)
- Logistics manager
- Customer and Supplier Director
Customer and supplier analyst - Comercializadora Grupo S.A. DE C.V.
(2013-04 - 2015-05)
- Project development with new clients
- Financing my Certification in Communication
- Project supervision with suppliers
- Innovation of ideas for new products
- Direction of negotiations in the development of the commercial plan
- Quality and Service Bonus for good customer service
Brand Manager - ONCE 11 & Alucinarte Prod.
(2010-02 - 2013-08)
- Hiring new clients / Financial Administration
Executive Director - Studio 63
(2007-01 - 2010-09)
- Agency Creation / Record Label Development
- Financial administration
- Project Management
