Gerardo Antonio Perez Chan

Gerardo is a bilingual professional with proven experience in customer service, finance, and logistics across Mexico and Canada. He is recognized for his professionalism, adaptability, and ability to manage sensitive client interactions with discretion and empathy.

Key Roles & Contributions

Client Account Manager – CIBC, Vancouver (2022–2023)

Managed delinquent accounts involving debit card debt, mortgages, and unsecured loans.

Negotiated repayment plans and loan solutions with empathy while ensuring compliance.

Maintained accurate financial records and collaborated with internal teams on complex cases.

Customer Service Associate – Marken (UPS), Mexico City (2024–2025)

Supported time-sensitive pharmaceutical logistics, ensuring compliance and timely delivery.

Coordinated shipment tracking, documentation, and client communications.

Worked cross-functionally to resolve urgent issues in a regulated environment.

Customer Support Roles – TTEC & GoodLeap, Mexico City

Delivered bilingual customer service in tech and finance sectors.

Handled high-volume inquiries with professionalism and efficiency.

Strengthened client satisfaction through clear communication and problem-solving.

A highly motivated and enthusiastic professional with a consistently positive attitude, self-discipline, and a proactive mindset. Skilled in communication, interpersonal relations, and organization, with the ability to work independently and thrive in team environments.

Dedicated to delivering exceptional customer service while maintaining high standards of efficiency and professionalism. Known for going the extra mile to ensure client satisfaction and operational excellence.

Committed to continuous learning and personal growth, with strong multitasking abilities, time management skills, and a calm, solution-oriented approach to complex challenges.

Lamar High School - Houston, Texas

Instituto de Capacitación para el Trabajo de la Ciudad de México — 2025