PROFESSIONAL EXPERIENCE
PepsiCo
Mexico City, Mexico
May 2022 – January 2023
LATAM CTO Prevention Coordinator
- Prevention of Risks for Information Technology for Latin America (LATAM) region.
- Prevention and detection of Risks in Change Management Process (Infrastructure & Application).
- Weekly On-call support (24 hours) for Incidents and Problems for Latin America (LATAM) sites.
- Disaster Recovery process.
Ingersoll Rand and Trane Technologies Corporations
(Schlage de México, Ingersoll Rand, Trane Sistemas Integrales)
IT Infrastructure Regional Field Service Senior Manager Latin America
México City: From August 2019 to February 2021
Tecate, Baja California: From March 2008 to August 2019
- Provided leadership and address IT Infrastructure Technical Services issues and customer service.
- Lead the IT Field Service group in Latin America (LATAM), 30-40 IT professionals, being part of the Shared Services group.
- Communication with end-users (clients), Business Units, peers, corporate managers.
- Participated in Corporate IT Infrastructure Initiatives and projects (Opening of new locations, merging-closure of facilities, re-layouts of locations, relocation of computer rooms, data/voice cabling, deployment of software, applications and others).
- Supported with the implementation of IT Infrastructure for new applications including ERPs.
- Monitoring and overseeing of dash-board and incident tickets and request for Latin America PC users using a Help Desk related system.
- Collaboration with the Corporate teams (Network, Server, Security, Project Management, Service Desk, Procurement teams) for the day to day IT activities and IT Projects/Initiatives.
- Provided Coaching and Development to the IT Technical Services staff in Latin America.
- Successful integration of IT teams of different companies due to acquisition or merging.
- Worked with US and Latin American suppliers for Servers, Network equipment (Switches and Access Points), PCs, peripheral, Network cabling, Voice and work with the Latin American carriers for implementing and negotiating WAN solutions for Latin American locations.
- Support and follow up in the elaboration of the annual IT budget for Latin America (LATAM).
- Participation and collaboration with Business Units in Sarbanes-Oxley (SOX), CTPAT, process, procedures and PriceWaterhouseCoopers(PWC), ISO 9001 audits.
Information Technology Infrastructure Field Service Manager
Schlage de México / Ingersoll Rand - Tecate, Baja California.
June 2003 – March 2008
Responsibility for México, US West Region, Venezuela, Spain, France, and Italy operation.
- Migration of users and Data from Novell Netware 5.x NDS to Windows 2000 Active Directory environment in Schlage Manufacturing factories.
- Successful migration of Network UTP CAT 5 to Cat 6 in Schlage Manufacturing Plants.
- Successful Network infrastructure hardware replacement from hubs to Cisco switches at Schlage Manufacturing factories.
- Cisco Wireless Infrastructure implementation in Schlage Manufacturing factories in Baja California.
- Led the IT project for relocation of IT rooms to diferent buildings.
- Participation in Sarbanes-Oxley (SOX) implementation in IT Mexico in addressing IT gaps, deficiencies and creating mitigation process and procedures.
IT Supervisor, Network Administrator, IT System Analyst
October 1994 – June 2003
Schlage de México / Ingersoll Rand – Tecate, Baja California factory and Warehouse of San Diego, California.
- Network administration of Novel 4.x, 5.x and Windows NT 4.0 servers.
- Monitoring communication, performance, parameters, alerts in network equipment and servers.
- PBX Avaya Definity and Audix Voice mail administration.
- Backup Operator (Backup Solutions for Windows and Novell servers).
- PC users support. 190 users in Tecate Plant and 20 in San Diego locations.
- Organization and structure of LAN in Network Cabinets for the Schlage Tecate Plant. Most of the areas were migrated from UTP Cat 5 to Cat 5e.
- Wireless and barcode scanners implementation in Schlage Lock San Diego, California Warehouse.
- Administration of the HR & Payroll Mexican System (Tress), Toolcrib, Cafeteria applications.
- Led and coordinated the preparation of all IT systems (Hardware, Software and applications) for the year 2000 compliance project in Tecate Plant.
- Responsible for the Analysis, design and development of Administrative applications like Toolcrib in Clipper 5.0, Cafeteria tickets and Bank Reconciliation in FoxPro, HR and Payroll System (Tress), Time & Attendance in Tecate factory.
Tres Estrellas de Oro (Bus Transport Company)
Tijuana, Baja California, México.
IT Project Leader and Programmer Analyst
May 1989 – October 1994
- Initiated the usage of IT PC equipment, network and peripherals in that company.
- Administration of the ticketing system and HR applications, including upgrades.
- Responsible for the Analysis, Design and Development of Administrative applications.
- PC users support.
- Analysis and Design of new WAN ticketing system in Windows environment.
- Installation of the new WAN ticketing system in 8 different bus stations locations in Mexico.
Gobierno del Estado Sinaloa (Government of Sinaloa State)
Culiacán, Sinaloa, México
IT Project Leader and Programmer Analyst
February 1988 – May 1989
- Led projects that involved deployment, analysis, desing, development of new In-house developed applications using Clipper 87 for programming.
