Aleh Ramirez

Bilingual Healthcare Administrative Specialist with experience supporting U.S.-based healthcare operations and coordinating orthopedic surgical cases from scheduling through preoperative readiness. Experienced in surgical scheduling, insurance authorizations, CPT codes, pre-op clearances, patient coordination, provider communication, and hospital/facility coordination. Skilled in managing cases end-to-end, submitting documentation, and following up on requirements to keep surgeries on track.

Surgery Scheduler Coordinator - LABJ

(2026-05)

• Coordinate orthopedic surgical cases from initial scheduling through preoperative readiness and final administrative completion.
• Coordinate directly with surgeons, hospitals, surgery centers, facilities, patients, PCPs, and insurance representatives.
• Schedule procedures, coordinate facility availability, and confirm surgeries with patients; handle cancellations and rescheduling as needed.
• Coordinate preoperative clearances, contact PCP offices, and submit requests for required preop evaluations and testing.
• Submit and track surgical authorizations using CPT codes; communicate with insurance companies and work through insurance portals.
• Coordinate related authorizations for physical therapy and DME when required.
• Collect, organize, and submit medical documentation to hospitals and surgical facilities; monitor cases and follow up until requirements are completed.
• Maintain surgical case information using eClinicalWorks (eCW), Doctible, Google Workspace, and healthcare portals while managing multiple cases with accuracy and confidentiality.

Virtual Medical Assistant – Referrals Department - NomadDesk

(2025-08 - 2026-05)

• Coordinated specialist referrals in U.S.-based healthcare networks, including submission, tracking, updates, and follow-up through IPA/provider portals.
• Coordinated patient scheduling and communicated with providers, specialists, clinics, and patients regarding referral requirements.
• Maintained accurate patient records in eClinicalWorks (eCW) and followed HIPAA-compliant workflows.

Bilingual Customer Service Representative - ResultsCX – Home Depot Campaign

(2025 - 2025)

• Handled high-volume inbound calls for U.S. customers in English and Spanish and resolved cases while maintaining service quality.
• Documented cases in CRM systems, managed challenging interactions, and met quality, compliance, and resolution standards.

Online English Teacher & Academic Coordinator - My English Coach / Inglés en Casa

(2020 - 2024)

• Delivered online English instruction and created customized virtual learning materials.
• Recruited and trained teachers; managed schedules, instructor assignments, academic workflows, and quality assurance.

Administrative & Clinical Assistant - Dental Clinic DS&BD

(2015 - 2020)

• Managed patient calls, scheduling, calendar coordination, invoices, treatment estimates, and billing documentation.
• Maintained clinical histories and patient records and supported daily clinical and administrative operations.

Bachelor's Degree - Applied Nutrition - Universidad Abierta y a Distancia de México (UNADM) (2027)

Medical Studies - Medical Studies - Escuela Nacional de Medicina y Homeopatía – IPN (2017 - 2020)