Frida Elvira

I'm a bilingual professional experienced in customer service, client support, and administrative coordination in remote setups. Adept at handling client communication, managing inboxes, scheduling appointments, using CRM systems, following up, and maintaining professionalism and a keen eye for detail.

Client Intake Coordinator at Truce Law (2024-01 – 2025-03)

• I managed the full lead lifecycle from first contact through consultation scheduling, conducting discovery calls to evaluate case type, urgency, and jurisdiction fit.
• Responded to inbound calls, emails, and web forms to perform conflict checks and preliminary screening.
• Maintained detailed records in HubSpot including client information, case notes, and pipeline stages.
• Coordinated communications between intake, case evaluators, attorneys, and support staff.
• Collaborated closely with the marketing team to support lead tracking, campaign follow-up, and admin tasks.
• Owned weekly lead performance reporting where I compiled and presented pipeline metrics every Monday, giving leadership full visibility into volume, conversion trends, and bottlenecks.

Medical Interpreter at Language Line Solutions (2023-01 – 2023-10)

• I provided real time Spanish-English interpretation for healthcare professionals and patients during medical appointments, emergency calls, and hospital visits.
• Handled sensitive conversations involving diagnoses, treatment plans, medications, consent forms, and follow-up care.
• Maintained composure and neutrality in critical situations while processing fast multi-culturally appropriate communication.

Customer Service Representative at Chime (2022-01 – 2022-10)

• I handled inbound calls from members regarding account access, card transactions, direct deposits, app security, and general banking inquiries.
• Used Zendesk for ticket management and case tracking, documenting all interactions as well as escalating complex cases to the appropriate teams.
• Resolved inquiries efficiently while maintaining a calm, solution-focused communication style under high call volume.

Guest Experience at INTI Beach Club (2019-10 – 2021-12)

• I managed online and phone reservations, restaurant seatings, and special event coordination (proposals, anniversary dinners, VIP experiences) for an international, high volume beach club clientele.
• I served as the primary bilingual (ES/EN) point of contact for guests, coordinating logistics across food, beverage, entertainment, and operations teams.
• Developed strong organizational and communication skills in a fast-paced, client-facing environment with multicultural guests.

High School Diploma