Alex Montes

Senior Human Resources Leader with 20+ years of experience managing HR operations across 17 countries in LATAM, leading teams of up to 2,500 employees. Proven expertise in organizational development, payroll & compensation, labor relations, recruitment, training, and HR transformation within hospitality, retail, manufacturing, and government sectors. Strategic partner to executive leadership in fast-growing and complex multinational environments.

External HR Consultant at Multiple Companies (2025-11 – Present)

HR audits and optimization of payroll, compliance, and organizational structures. Advisory support to executive teams on HR strategy, labor relations, and workforce planning.

• HR audits and optimization of payroll, compliance, and organizational structures
• Advisory support to executive teams on HR strategy, labor relations, and workforce planning

Marketing & Sales Consultant at Melia Hotels & Occidental (2025-04 – 2025-11)

High-value customer prospecting and negotiation for Vacation Club services. Achieved USD 114K in verified sales within 6 months.

• High-value customer prospecting and negotiation for Vacation Club services
• Achieved USD 114K in verified sales within 6 months

External HR Consultant at Hamak Hotels (2023-11 – 2024-04)

Led full HR setup for the opening of a Leading Hotels of the World property. Implemented organizational structure, job profiles, recruitment, and onboarding. Advised General Management on work climate, engagement, and performance alignment.

• Led full HR setup for the opening of a Leading Hotels of the World property
• Implemented organizational structure, job profiles, recruitment, and onboarding
• Advised General Management on work climate, engagement, and performance alignment

External HR Consultant at SLS Hotel Cancún (2023-03 – 2023-05)

Conducted HR audits and reviewed compliance with AAA operational quality standards.

• Conducted HR audits and reviewed compliance with AAA operational quality standards

Administrative Director at Secretariat of Social Development - Quintana Roo Government (2019-03 – 2022-07)

Head of Human, Financial, and Physical Resources departments. Oversaw administrative services, budgeting, compliance, and public-sector workforce management.

• Head of Human, Financial, and Physical Resources departments
• Oversaw administrative services, budgeting, compliance, and public-sector workforce management

People Corporate Manager LATAM at NexusTours (2015-07 – 2018-03)

HR leader for operations across 10 countries managing payroll, compensation, and HR policies. Delivered accurate payroll and tax reports for all LATAM operations. Improved engagement initiatives such as Nexus Got Talent.

• HR leader for operations in Aruba, St. Lucia, Martinique, Bahamas, Jamaica, Costa Rica, Dominican Republic, Cuba, Mexico, Antigua, and Panama
• Standardized payroll, commission schemes, and HR policies across countries
• Delivered accurate payroll and tax reports for all LATAM operations
• Improved engagement initiatives such as Nexus Got Talent

Human Resources Manager at AUGE Industrial (2015-04 – 2015-07)

Established payroll, recruitment, and training processes for a global manufacturing company with operations across USA, Canada, China, Asia, and South America.

• Established payroll, recruitment, and training processes for a global manufacturing company with operations across USA, Canada, China, Asia, and South America

Human Resources Manager at OCASA S.A. de C.V. (2013-03 – 2015-04)

Led organizational development for retail and distribution operations serving brands such as Diageo, Philip Morris, Procter & Gamble, among others.

• Led organizational development for retail and distribution operations serving brands such as Diageo, Philip Morris, Procter & Gamble, among others

Human Resources Manager at FVA (Agricultural Retail & Distribution) (2011-02 – 2013-03)

Built HR department from scratch across 7 Mexican states. Implemented payroll, recruitment, training, uniforms, tools, and budgeting processes.

• Built HR department from scratch across 7 Mexican states
• Implemented payroll, recruitment, training, uniforms, tools, and budgeting processes

Human Resources Manager at Karisma Hotels & Resorts (2004-12 – 2009-07)

Managed HR operations for luxury hospitality properties. Developed budgets and training programs aligned with AAA & HACCP standards. Oversaw payroll and compliance in bilingual environments.

• Managed HR operations for luxury hospitality properties
• Developed budgets and training programs aligned with AAA & HACCP standards
• Oversaw payroll and compliance in bilingual (English/Spanish) environments

Bachelor of Business Administration in Business Administration – Ceneval

Certification in Business Administration & Management – Tecnológico de Monterrey

Certification in Project Analysis & Evaluation – Tecnológico de Monterrey