Alondra Sánchez

Psychology student with a strong interest in understanding human behavior in organizational settings. Experienced in bilingual customer service and sales, with proven skills in communication, conflict resolution, and working under pressure. Interested in Human Resources, particularly in Talent Management, Employee Experience, and data-driven decision-making. Seeking to grow as an HR Business Partner by contributing an analytical, people-centered perspective.

Academic Tutor (Internship) at CCH (Colegio de Ciencias y Humanidades – UNAM) (2025-08 – 2026-05)

• Provided academic tutoring and guidance to students, supporting learning processes and study strategies.
• Applied psychological principles to improve student engagement, motivation, and performance.
• Managed small groups, fostering participation and collaborative learning environments.
• Monitored student progress and provided structured feedback.
• Strengthened communication, facilitation, and conflict-resolution skills.

Talent Acquisition Intern (Human Resources) at Indra Minsait (2026-02 – 2026-05)

• Supported end-to-end recruitment: sourcing, screening, interview coordination, and follow-ups.
• Conducted initial phone screenings assessing experience, communication, and role fit.
• Managed candidate pipelines and updated records in internal systems.
• Partnered with hiring managers to refine requirements and improve candidate matching.
• Contributed to candidate experience and employer branding initiatives.

Bilingual Customer Service Representative – Verizon Campaign at Tech Mahindra (2025-04 – 2025-09)

• Handled high-volume bilingual calls (English/Spanish), building strong phone communication skills.
• Managed and updated information in digital platforms, ensuring data accuracy.
• Followed processes and met quality KPIs.
• Strengthened multitasking, organization, and follow-up.
• Performed cross-selling and plan upgrades.

Bilingual Customer Service & Sales Representative – AT&T México at AT&T México (2025-01 – 2025-04)

• Delivered bilingual support, strengthening first-contact resolution, clarity, and empathy.
• Used CRM systems to register, track, and follow up on cases (transferable to candidate databases).
• Identified customer needs and proposed solutions—skills applicable to candidate evaluation.
• Worked under targets and structured processes.
• Performed cross-selling and plan upgrades.

Customer Service & Sales Representative (Verizon) at Foundever (2024-06 – 2024-11)

• Provided bilingual customer support for a U.S. telecom client (Verizon).
• Delivered basic technical support and issue resolution in real time.
• Performed cross-selling and plan upgrades, contributing to revenue.
• Maintained high quality standards while managing multiple interactions.

Bachelor's Degree in Psychology – FES Iztacala – UNAM