Andres Rivera

Bilingual digital transformation specialist driving AI-powered automation and data intelligence across enterprise systems. Proven leadership in innovation projects, agile delivery, and workflow optimization using RPA, BI, and low-code tools. Monterrey, Nuevo León, México

Skills 

• Strategic Thinking 
• Cross-functional Collaboration 
• Self-learning & Mentorshi

Expertise

• Data & BI: Power BI, Looker Studio, SQL, NoSQL 
• Automation & AI: Python, Copilot Studio, Power Automate, Automation Anywhere 
• Project Management: Agile (Scrum), Waterfall, ClickUp, JIRA 
• Tools & Platforms: PowerApps, GitHub, Zoho CRM

Courses and Seminars

• Scrum 
• Data Architecture for Data Scientists 
• BMPN 2.0 
• Power BI 
• Digital Transformation 
• Risk Management 
• Snowflake (Data Warehouse) 
• Cybersecurity 
• Artificial Intelligence (AI) 
• Machine Learning (ML) 
• Internet Of Thnigs (IoT) 
• UX/UI 
• PowerApps & PowerAutomate

Digital Transformation Analyst - Grupo PROMAX (2024 - Present)

• Digital Transformation Analyst leading AI and ML initiatives through the development of service agents using Python and Copilot Studio. 
• Optimized operations across 15 business units by redesigning workflows and deploying intelligent automations. Built BI dashboards in Power BI to drive data-based decisions and real-time monitoring. 
• Automated processes using Power Automate, Power Automate Desktop, and Automation Anywhere, reducing manual tasks. 
• Enabled app creation in Power Apps to streamline operations and enhance productivity across teams.

Project Leader - Transpais (2021 - 2024)

Leader of web and mobile development teams with a proven track record of successfully integrating payment gateways, CRM, and sales platforms. Expert in optimizing customer journeys through seamless payment integrations.

• Successfully led the integration of diverse payment gateways, enhancing user experience and driving revenue growth. 
• Managed Zoho CRM to streamline customer success operations, implement effective segmentation strategies, and foster customer loyalty. 
• Pioneered the integration of Uber Vouchers into the app, offering a convenient and valuable service to customers. 
• Successfully integrated a retail sales platform, expanding market reach and driving sales. 
• Thrived in agile environments, utilizing tools like GitHub and ClickUp to optimize team collaboration and productivity. 
• Demonstrated expertise in automating processes using RPA, AI, and ML algorithms, resulting in significant efficiency gains and cost reductions. 
• Developed a sophisticated AI chatbot to provide exceptional customer service, improving satisfaction and reducing support workload.

Master's degree in Innovation Project Management (2024 - Present)

Master's degree in software engineering and management (2021 - 2024)

Mechanical Engineer with Management Experience (2015 - 2021)